STEFANIE HALL
FAIRBANKS
Summary
Dynamic Production Manager with a proven track record in optimizing manufacturing processes and overseeing quality control. Strong skills in logistics and materials management, leading to enhanced operational efficiency and high customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Production Manager
Birch Alaska LLC
03.2021 - Current
- Streamlined production processes to enhance efficiency and reduce waste.
- Developed and maintained production schedules to meet operational targets.
- Analyzed production data to identify areas for process improvement.
- Collaborated with supply chain management to optimize inventory levels.
- Oversaw equipment maintenance to ensure optimal operational performance.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Sourced materials to keep up with production goals and meet customer demands.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
Sr. Memeber Service Representative
Global Credit Union
10.2013 - 10.2018
- Resolved member inquiries and issues through effective communication and problem-solving.
- Managed account transactions accurately, ensuring compliance with credit union policies and regulations.
- Assisted members with loan applications, providing clear guidance throughout the process.
- Trained new service representatives on operational procedures and customer service best practices.
- Helped large volume of customers every day with positive attitude and focus on member satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to members at all times.
- Cross-trained and backed up other customer service managers.
Head Cashier
Value Village
05.2010 - 05.2013
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on transaction processes and customer service standards.
- Implemented efficient cash handling procedures, reducing discrepancies in cash drawer balances.
- Coordinated with management to develop promotional strategies enhancing sales at the register.
- Helped customers complete purchases, locate items, and join reward programs.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
Grounds Crew Member
Festival Fairbanks
08.2009 - 10.2012
- Operated landscaping equipment to maintain and ensure aesthetic appeal.
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Increased efficiency in daily tasks by utilizing proper tools and techniques for each job assignment.
Education
High School Diploma -
Austin E Lathrop High Schoo
Fairbanks, AKAssociate of Science - Environmental Science
University of Alaska Fairbanks
Fairbanks, AKSkills
- Production planning
- Quality control
- Health and safety compliance
- Materials management
- Production optimization
- Equipment monitoring
- Manufacturing
- Logistics
- Inventory management specialist
- Decision-making
- Critical thinking
Timeline
Production Manager
Birch Alaska LLC
03.2021 - Current
Sr. Memeber Service Representative
Global Credit Union
10.2013 - 10.2018
Head Cashier
Value Village
05.2010 - 05.2013
Grounds Crew Member
Festival Fairbanks
08.2009 - 10.2012
High School Diploma -
Austin E Lathrop High Schoo
Associate of Science - Environmental Science
University of Alaska Fairbanks