Stefanie Mimm
Summit Hill,PA
Summary
Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Universal Banker position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Team Lead Online Grocery
Walmart
07.2011 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
Education
High School Diploma -
Pleasant Valley
Brodheadsville, PA06.1997
Skills
- Team Goals
- Standard Operating Procedures Understanding
- Customer Relations
- Verbal and Written Communication
- Personalized Support
- Customer Experience
Timeline
Team Lead Online Grocery
Walmart
07.2011 - Current
High School Diploma -
Pleasant Valley
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