Stefanie mullen
Lowell,MA
Summary
Dynamic Clinical Operations Lead at Riverside Medical Group with a proven track record in enhancing operational efficiency and team productivity. Skilled in project planning and workforce management, I foster a collaborative environment while driving performance improvements. Adept at training staff and optimizing workflows, I ensure alignment with organizational goals for superior patient care.
Overview
9
9
years of professional experience
Work History
Clinical Operations Lead
Riverside Medical Group
12.2019 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Planned operations and activities, and led projects.
- Oversaw problem resolution to address barriers to operational efficiency.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Medical Assistant/Receptionist
Dr. Nasim Ghaffar
02.2017 - 12.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Triaged patients and took vitals with careful documentation
- Handled all referrals, prior authorizations, DME orders, relaying clinical results, medication refill and auths, scheduling tests, writing clinical letters
- Trained in EMR's such as E Clinical and Epic
- Assist in patient care
Education
Medical Assistant
Lincoln Technical Institute
Lowell, Ma05-2016
Associate of Applied Science - Human Services
Middlesex Community College
Lowell, Ma06-2013
Skills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Safety management
- Strong team building skills
- Team Training
- Task delegation
- Project planning
- Delegation
- Performance monitoring
- Workflow optimization
- Operational planning
Timeline
Clinical Operations Lead
Riverside Medical Group
12.2019 - Current
Medical Assistant/Receptionist
Dr. Nasim Ghaffar
02.2017 - 12.2019
Medical Assistant
Lincoln Technical Institute
Associate of Applied Science - Human Services
Middlesex Community College
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