Stefanie Netto
Goleta,CA
Summary
I have been in the restaurant industry since my younger years. My parents owned a vegan/ raw restaurant and I assisted them in their work. Being a vegetarian for my entire life and a vegan for four and a half years, I understand and respect others' dietary needs. My approach to customer service is to be open, kind-hearted, and attentive to their concerns, ensuring that their needs are always prioritized and their expectations are met.
Overview
1
1
year of professional experience
Work History
Hostess
Eating House 1849
05.2022 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - Nutrition And Dietetics
Santa Barbara City College
Santa Barbara, CA05.2027
High School Diploma -
Island School
Lihue, HI05.2023
Skills
- Price Memorization
- Guest Inquiries
- Special Dietary Requirements
- Reservation Documentation
- To-Go Order Preparation
- Dining Area Maintenance
- Guest Flow
- Table Bussing
- Dining Reservations
- Table Setting Arrangements
Gym, Yoga, Singing, Cooking
Very athletic my whole life. I played soccer, track, and field, and volleyball in high school. I also went to the gym, and I'm very dedicated to yoga. Bing Vegetarian/Vegan has inspired me to cook more and create recipes that promote healthy eating and protein consumption. I enjoy experimenting with ingredients from my fridge to concoct new dishes.
Timeline
Hostess
Eating House 1849
05.2022 - 08.2023
No Degree - Nutrition And Dietetics
Santa Barbara City College
High School Diploma -
Island School
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