Summary
Overview
Work History
Education
Skills
Timeline
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Stefanie Puett

Dallas

Summary

Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.

Overview

22
22
years of professional experience

Work History

Player Club

Catawba Two Kings Casino
10.2023 - Current
  • Providing customer service to current and new patrons.
  • Marketing and recruiting new clientele both on site and at off site events.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.

Sales Associate

Brothers Heating, Cooling and Plumbing
01.2021 - 09.2023
  • As a vendor at the Home Depot, my primary goal was to generate HVAC sales leads from The Home Depot's day to day customers. To do this I was a liaison between store managers, supervisor, and other employees at different stores across Charlotte, Gastonia, Hickory and Rock Hill and Brothers sales, service and management teams. My duties include organizing events, setting up tents and tables, purchasing, making popcorn or other snack foods and giving away swag or other items, to encourage customers to get an estimate on new HVAC system, schedule repairs or services. Also to educate them on how to save on electric bills and extend the life of their current systems. My duties included, database management, phone services, and training both new Brothers employees, and also working and training The Home Depot's employees.

Owner Operator

Puett Enterprise
07.2003 - 08.2020
  • Expedited shipping company operating both local and over the road shipping as well as international courier services.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Increased customer satisfaction by providing high-quality services and timely communication.

Master Sales Agent

Red Ventures
05.2014 - 12.2019
  • Inside Sales- Call Center Sales
  • Enhanced team performance by sharing best practices, conducting training sessions, and mentoring junior agents.
  • Utilized persuasive communication skills to close deals with hesitant clients, ensuring a win-win situation for all parties involved.
  • Achieved sales targets consistently through effective lead generation and conversion strategies.
  • Streamlined sales processes for improved efficiency, reducing time spent on administrative tasks.
  • Collaborated with cross-functional teams to ensure seamless execution of projects and client satisfaction.

Education

Bachelor of Science - Business Administration

Gardner Web University
110 S Main St, Boiling Springs , NC 28017

Associate of Science - Computer Networking Administration

Keiser University
1700 Halstead Blvd, Tallahassee, FL 32309

Skills

  • Documentation and reporting
  • Sales negotiation
  • Client relationship management
  • Market analysis
  • Staff training and development
  • Decision-making
  • Customer service
  • Logistics planning

Timeline

Player Club

Catawba Two Kings Casino
10.2023 - Current

Sales Associate

Brothers Heating, Cooling and Plumbing
01.2021 - 09.2023

Master Sales Agent

Red Ventures
05.2014 - 12.2019

Owner Operator

Puett Enterprise
07.2003 - 08.2020

Bachelor of Science - Business Administration

Gardner Web University

Associate of Science - Computer Networking Administration

Keiser University

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Stefanie Puett