Stefanie Sarmiento
Hawthorne,Ca
Summary
Experienced customer service professional seeking a similar position within the company. I bring strong communication skills, and a supportive, patient personality to help the company retain and grow its customer base.
Overview
14
14
years of professional experience
Work History
Colorist Manager
ESALON
01.2019 - 08.2024
- Communicate with customers via phone or email and provide high quality support and resolutions to their issues
- Hire, train, and coordinate a team of 14 customer service representatives ensuring they meet the company's standards
- Collaborate with other departments on seasonal hair color trends
- Oversee a team to ensure they are staying productive throughout their shift and are meeting their daily goals.
Stylist, Make-up Artist & Manager
MUD HONEY SALON
05.2010 - 02.2020
- Responsible for day-to-day salon operation including, answering phone calls and booking appointments for myself as well as other stylist
- Play an integral role in managing the Salon when the owner is not available, specifically during vacations and leave of absences
- Certified in Brazilian Blow outs, Keratin treatments, as well as Japanese straightening
- Cut and color clients hair using various technics
- Payroll and keeping track of inventory.
Beauty Concierge
BRAND CONNECTIONS (TARGET)
05.2013 - 01.2018
- Helping guest find the best cosmetics, skin care, nail care, hair care, oral care, and body care that best suits their needs
- Providing excellent Guest Service
- Participate in weekly/ monthly training to keep myself educated on the hottest new trends and products guest will be inquiring about
- Distribute samples of various products we carry in store and build guest baskets with products best suited for them
- Communicate with other Beauty Concierge with what’s Hot in their stores and their go to products.
Education
Cosmetology License -
MARINELLO BEAUTY SCHOOL
Lomita, CAGeneral Education -
EL CAMINO COLLEGE
Los Angeles, CAGeneral Education -
LOS ANGELES HARBOR COLLEGE
Wilmington, CA10.2024
Skills
- Strong Communication Skills
- Collaboration and Teamwork
- Deadline Oriented Approach
- Color grading expertise
Timeline
Colorist Manager
ESALON
01.2019 - 08.2024
Beauty Concierge
BRAND CONNECTIONS (TARGET)
05.2013 - 01.2018
Stylist, Make-up Artist & Manager
MUD HONEY SALON
05.2010 - 02.2020
Cosmetology License -
MARINELLO BEAUTY SCHOOL
General Education -
EL CAMINO COLLEGE
General Education -
LOS ANGELES HARBOR COLLEGE
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