Stefanie Weishahn
Woodland,CA
Summary
Passionate and professional Representative equipped with administrative and customer service expertise. Dedicated to cultivating positive relationships with the aging population while navigating their diverse and individual healthcare needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical CS Rep I
Moda Health Plans
01.2022 - 07.2023
- As a customer service representative I handled high call volume pertaining to member eligibility, benefit quotes, claim details, premium payments and reinstatement issues
- Every call followed strict adherence to research and compliance of company Policies and Procedures
- I am competent in MS Office, including Excel spreadsheets
- I managed two monitors in each call while navigating several software programs to support member issues with confidence and professionalism
- Strong oral and written communication and documentation on each call
- I work independently and as a team player.
Home Care, Concierge
Touchmark at Fairway Village
02.2021 - 11.2021
- My responsibilities include, but not limited to, navigating Outlook to schedule and update the Concierge calendar, Home Solutions software, accurately invoice client visits, skillfully answer phones, file, manage office equipment, and maintain required paperwork, work one-on-one with families and resident/client to establish care plans, assist in new hire recruitments, maintain new employee and client packets, stock office supplies, and perform varied daily tasks and projects with minimum supervision
- Red Cross First Aid Certified instructor for Touchmark employees.
Home Health, Administrative Assistant
Touchmark at Fairway Village
01.2019 - 05.2020
- Scheduled patients, ordered and managed nurse/patient supplies, Excel spreadsheet management, nurse-group communication lead, payroll support, operated Home Solutions to maintain clinical and financial updates, answered phones, and filed.
Assisted Living, Life Enrichment Coordinator, Health & Fitness
Touchmark at Fairway Village
08.2016 - 01.2019
- Compassionate coordinator in Memory Care, prepared monthly Google calendars and bulletin boards, facilitated “Memories in the Making,” a watercolor class established by the Alzheimer’s Association, along with helping to develop inclusive daily fitness and craft activities for disabled and dementia residents
- At the Health and Fitness Center I fulfilled front desk member services, accepted payments, handled required paperwork, answered phones, kept track of class participation through Excel, maintained a safe and clean environment, monitored pool safety, and made systematic chemical adjustments as needed.
Assisted Living, Life Enrichment Coordinator
Rose Schnitzer Manor
01.2015 - 12.2015
- Creatively planned activities, developed weekly activity calendars and monthly newsletters through Excel, Google docs, led small groups, passionately encouraged resident and staff involvement.
Institute on Aging, PSU Research Assistant
Portland State University
05.2014 - 01.2015
- Research Assistant worked independently and with a creative team to perform qualitative research projects for Multnomah county, Oregon state, and Federal departments on Public Health issues in Aging, performed transcription, operated Excel, and hardware to transfer audio interviews into template form, interviewed aging adults, worked with translators of a variety of languages to understand cultural differences and capture key information for improving resources for the aging population.
Hospice Aide, Shared Housing
Portland, Oregon
04.2011 - 03.2012
- Lived and shared a year of my life in a hospice care situation
- As a live-in companion, cooked, shopped, cleaned, integrated fitness fun and activities of daily living, drove my companion to the store, doctor’s appointments, and to pick up medication, interacted with a team of hospice nurses, family members, and caregivers to promote a happy and peaceful environment in her end of life care plan.
Office Manager, Naturopathic Doctor
Portland, Oregon
04.2005 - 06.2009
- Front desk welcomed all with a smile, clearly conveyed the doctor's instructions to the patients
- Navigated Medisoft- patient software program, diligently handled all insurance claims, month-end reports, and patient statements
- Mixed herbal tinctures, ordered supplies, restocked inventory, and set-up blood draw and IV therapy stations
- Certified phlebotomist.
Education
B.S. in Public Health Studies; Concentration in Aging Services -
Portland State University
05.2017
Skills
- Customer Relations
- Healthcare Operations
- Regulatory Requirements
- Client Engagement
- Medical Condition Coding Software
- Critical Thinking
- Employee Training Program
- Employee Work Scheduling
- Records Management
- Wellness Services
- Telephone Etiquette
- Payment Collection
Certification
- Red Cross Certified instructor in First Aid/AED and Emergency Care
- CITI training (Collaborative Institutional Training Initiative) for students conducting no more than minimal risk research curriculum and HIPAA Privacy Protections
- TULIP certification for better Parkinson’s care
- Training and practice in The Transcendental Meditation Program
Training
Willingness and passion for learning and developing skills and to acquire needed certifications as seen fit.
Timeline
Medical CS Rep I
Moda Health Plans
01.2022 - 07.2023
Home Care, Concierge
Touchmark at Fairway Village
02.2021 - 11.2021
Home Health, Administrative Assistant
Touchmark at Fairway Village
01.2019 - 05.2020
Assisted Living, Life Enrichment Coordinator, Health & Fitness
Touchmark at Fairway Village
08.2016 - 01.2019
Assisted Living, Life Enrichment Coordinator
Rose Schnitzer Manor
01.2015 - 12.2015
Institute on Aging, PSU Research Assistant
Portland State University
05.2014 - 01.2015
Hospice Aide, Shared Housing
04.2011 - 03.2012
Office Manager, Naturopathic Doctor
04.2005 - 06.2009
B.S. in Public Health Studies; Concentration in Aging Services -
Portland State University
- Red Cross Certified instructor in First Aid/AED and Emergency Care
- CITI training (Collaborative Institutional Training Initiative) for students conducting no more than minimal risk research curriculum and HIPAA Privacy Protections
- TULIP certification for better Parkinson’s care
- Training and practice in The Transcendental Meditation Program
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