Summary
Overview
Work History
Education
Skills
Languages
Timeline
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STEFANIJA LEFTEROVSKA

Hickory Hills,IL

Summary

A+ reliable asset with excellent problem resolution and customer service qualities. Committed to going the extra mile to ensure job completion. Background in high-discipline and professional environments, trained in maintaining a neat, clean, and professional appearance. Strong multitasking abilities, exceptional interpersonal and communicative skills. Thrives in fast-paced, high-volume work situations, consistently delivers quality results.

Overview

6
6
years of professional experience

Work History

Server

MIRU
09.2023 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Answered customers' questions, recommended items, and recorded order information.

Server

Sunda New Asian
04.2020 - 08.2023

Accountant

Road Runner
10.2020 - 04.2022
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Used advanced software to prepare documents, reports, and presentations.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
  • Prepared working papers, reports and supporting documentation for audit findings.

Bank Teller

Byline Bank
09.2018 - 01.2020
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

High school degree -

DMBUC "Ilija - Methodius"
Europe

Certificate - Dance

Iliev Art Foundation

Bachelor for Ballet pedagogy - Ballet pedagogy

University Saint Cyril and Methodius
Sofia, Bulgaria

Skills

  • Excellent problem resolution
  • Customer service qualities
  • Multi-tasking
  • Interpersonal skills
  • Communicative skills
  • High communication skills
  • Commitment to improving results
  • Critical thinking
  • Analytical thinking
  • Successful problem solving
  • Patience
  • Understanding
  • Determination
  • Perseverance
  • Teamwork coordination
  • Decision-making under pressure
  • Ability to motivate and lead a work team

Languages

English
Professional Working

Timeline

Server

MIRU
09.2023 - 01.2025

Accountant

Road Runner
10.2020 - 04.2022

Server

Sunda New Asian
04.2020 - 08.2023

Bank Teller

Byline Bank
09.2018 - 01.2020

High school degree -

DMBUC "Ilija - Methodius"

Certificate - Dance

Iliev Art Foundation

Bachelor for Ballet pedagogy - Ballet pedagogy

University Saint Cyril and Methodius

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STEFANIJA LEFTEROVSKA