- Pilates
- Music
- Hiking
- Pickleball
Stefanija Rozentale
Operations & Logistics Coordinator
Houston,TX
Summary
Experienced operations and logistics professional with a background in aviation dispatch, fuel distribution, and transport planning. Proven ability to manage complex, time-critical operations in high-pressure environments. Known for clear communication, quick decision-making, and a hands-on approach with strong attention to detail. Committed to delivering accurate, efficient, and reliable service across teams, time zones, and systems.
Overview
10
10
years of professional experience
3
3
Languages
18
18
years of post-secondary education
Work History
Account Operations Manager
Sennder Baltic
09.2023 - 02.2025
- Served as primary contact for transport planning within a key account portfolio, including Carlsberg, Eugesta, Orkla, and other shippers across the Baltics and Central Europe
- Collaborated with shippers, carriers, and drivers to ensure on-time performance and high service quality
- Increased revenue through strategic accessorial charge management and accurate processing
- Identified spot load opportunities to optimize carrier capacity and utilization
Flight Dispatcher
AirBaltic
02.2022 - 02.2023
- Planned and monitored safe, efficient flight operations, including route and fuel optimization
- Created, reviewed, and filed Operational and ATC flight plans; ensured compliance with regulatory requirements
- Supported flight crews with pre-flight planning and risk assessments, including training and test flights
- Analyzed weather and operational data to determine minimum fuel needs and mitigate risks
- Coordinated with ATC for flight plan changes, SLOT improvements, and routing adjustments
- Provided real-time updates and risk analysis to Flight Operations and Duty Officers
- Assisted in emergency procedures and operational support as needed
Operations Control Centre Officer/Flight Dispatcher
SmartLynx Airlines
07.2021 - 01.2022
- Maintained active flight watch for all SmartLynx Airlines aircraft
- Coordinated daily flight operations, including irregular and emergency situations
- Prepared and submitted flight packages, including OFPs, weather, NOTAMs, and ATC flight plans
- Managed diversions and tech-stops in coordination with ground handling partners
- Handled airport slots and schedule changes within 72-hour operational window
- Communicated with internal departments and external partners to ensure smooth daily operations
Fuel Distribution Planner – North America
Circle K
06.2020 - 03.2021
- Planned and coordinated fuel deliveries across the Circle K convenience store network in North America
- Supported delivery optimization to ensure efficient, cost-effective fuel distribution
- Assisted drivers and resolved operational issues to maintain seamless delivery operations
- Monitored inventory levels to prevent stockouts while minimizing delivery costs
Operations Control Centre Officer/Flight Dispatcher
SmartLynx Airlines
02.2018 - 03.2020
- Maintained active flight watch for all SmartLynx Airlines aircraft
- Coordinated daily flight operations, including irregular and emergency situations
- Prepared and submitted flight packages, including OFPs, weather, NOTAMs, and ATC flight plans
- Managed diversions and tech-stops in coordination with ground handling partners
- Handled airport slots and schedule changes within 72-hour operational window
- Communicated with internal departments and external partners to ensure smooth daily operations
Passenger Service Agent
Havas Europe
12.2016 - 02.2018
- Provided passenger handling services in line with airline standards
- Verified travel documents and issued boarding passes
- Processed baggage and assisted passengers with special needs, including unaccompanied minors and wheelchair support
- Conducted flight boarding and made public announcements
- Operated check-in systems, scanners, and air-bridge equipment
Server/Bartender in Banquets (Internship)
The Broadmoor Hotel
Colorado Springs, CO
03.2016 - 09.2016
- Prepared event spaces with proper table settings and banquet layouts
- Delivered food and beverages efficiently during high-volume events
- Communicated with kitchen and event staff to maintain smooth service flow
- Cleared tables, managed guest needs, and ensured a clean dining environment
- Assisted in event breakdown and reset for upcoming functions
Server in Golf Club Dining room (Internship)
The Broadmoor Hotel
Colorado Springs, CO
04.2015 - 10.2015
- Served food and beverages promptly with focused attention to customer needs
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
Education
Bachelor's Degree - Tourism And Hospitality Business Management
Turiba University
Riga, Latvia 09.2013 - 06.2017
High School Diploma -
Riga Dom Choir School
Riga, Latvia 09.1998 - 06.2012
Skills
Operational efficiency
Interests
Timeline
Account Operations Manager
Sennder Baltic
09.2023 - 02.2025
Flight Dispatcher
AirBaltic
02.2022 - 02.2023
Operations Control Centre Officer/Flight Dispatcher
SmartLynx Airlines
07.2021 - 01.2022
Fuel Distribution Planner – North America
Circle K
06.2020 - 03.2021
Operations Control Centre Officer/Flight Dispatcher
SmartLynx Airlines
02.2018 - 03.2020
Passenger Service Agent
Havas Europe
12.2016 - 02.2018
Server/Bartender in Banquets (Internship)
The Broadmoor Hotel
03.2016 - 09.2016
Server in Golf Club Dining room (Internship)
The Broadmoor Hotel
04.2015 - 10.2015
Bachelor's Degree - Tourism And Hospitality Business Management
Turiba University
09.2013 - 06.2017
High School Diploma -
Riga Dom Choir School
09.1998 - 06.2012
Similar Profiles
Māra ĻeonovaMāra Ļeonova
Senior Accountant at sennder Baltic SIASenior Accountant at sennder Baltic SIA
Mathieu MERIGOTMathieu MERIGOT
Account Manager at SENNDERAccount Manager at SENNDER
Steliean Bogdan-GabrielSteliean Bogdan-Gabriel
General Manager Romania & Director, Operations Central Europe at sennderGeneral Manager Romania & Director, Operations Central Europe at sennder
Carlos BatallaCarlos Batalla
Server at Navy BlueServer at Navy Blue
Cindy RenteriaCindy Renteria
Family Service Specialist at BakerRipley Head StartFamily Service Specialist at BakerRipley Head Start