Stefano Gonzagui
Santa Barbara,CA
Summary
Hard working and highly-motivated Bar Supervisor, with a desire to take on new challenges. An unwavering work ethic paired with strong interpersonal skills and adaptability, I'm confident I'd be a resourceful addition to your organization.
Overview
10
10
years of professional experience
Work History
Bar Supervisor
Belmond El Encanto
Santa Barbara, CA
04.2021 - Current
- Belmond El Encanto 2022 Forbes Star Employee certificate recipient
- Coordinated with F&B Director to implement the "Gin & Jazz" weekly event that drove beverage sales and grew repeat business
- Increased revenue by promoting additional products/services and assisting with beverage menu.
- Engage with guests and understand their needs to personalize service & experience
- Forged a collaborative culture in the Lounge/Bar department focusing on Forbes standard hospitality & guest experience
- Maintain composure and efficient flow of operations in high stress/pace environments with finesse
- Coordinate & communicate with colleagues to improve quality of service and operation of business
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Busser/Barback
The Boathouse
Santa Barbara, CA
03.2017 - 02.2020
- Completed and maintained tasks efficiently & effectively in high stress/paced environment
- Maintained detailed inventory of bar supplies and stocked work areas.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Salesperson
Nordstrom
San Francisco, CA
09.2014 - 12.2018
- Fostered relationships with customers to expand customer base and grow repeat business
- Developed eye for detail and suggested accessories to upsell and increase revenue
- Met sales goals with suggestive selling by identifying customers needs
- Effectively multitasked to fulfill multiple customer needs in high stress environments
- Maintained current store, product and promotional knowledge to drive consistent sales
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Education
High School Diploma -
San Marcos High School
Santa Barbara, CA06.2014
Some College (No Degree) - Mechanical Engineering
San Francisco State University
San Francisco, CASome College (No Degree) - Kinesiology
Santa Barbara City College
Santa Barbara, CASkills
- Sales/Upselling
- Engaging Personality
- Forbes Standard Guest Experience/Customer Service
- Maintaining composure in high stress environments
- Effective Multi-tasking
- Solution-Oriented Mindset
- Team Building
- Detail Oriented
- Order/Inventory Management
Languages
Spanish
Full Professional
Timeline
Bar Supervisor
Belmond El Encanto
04.2021 - Current
Busser/Barback
The Boathouse
03.2017 - 02.2020
Salesperson
Nordstrom
09.2014 - 12.2018
High School Diploma -
San Marcos High School
Some College (No Degree) - Mechanical Engineering
San Francisco State University
Some College (No Degree) - Kinesiology
Santa Barbara City College
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