Workforce Analyst
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Managed overtime, shift swaps, breaks and PTO requests.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Produced and updated documents, reports, and tracking spreadsheets using Microsoft Excel.
- Developed comprehensive reports for management, providing insights on workforce trends and recommendations for improvement.
- Enabled better decision-making through the creation of custom dashboards and data visualization tools for management use.
