Rosemine Maxi
Whitehall,PA
Summary
Polite and professional Customer Service Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Data Vimenca
01.2017 - 11.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Educated customers on company systems, form completion and access to services.
- Applied strong communication and negotiation skills regarding refunds.
Medical Assistant
Mercy Village Clinic
01.2010 - 07.2010
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
Associate Degree In Healthcare Science - Healthcare Science
Northampton Community College
Bethlehem, PAAssociate Of Business Administration - Business Administration
Northampton Community College
Bethlehem, PAAssociate Of Arts And Sciences - Liberal Arts And General Studies
Northampton Community College
Bethlehem, PA12.2024
Associate Degree In Nursing - Registered Nursing
Northampton Community College
Bethlehem, PA12.2024
Skills
- Special Requests
- Information Updates
- Seating Arrangements
- Customer Relationship Management
- Customer Complaint Resolution
- Customer Service
Languages
English
Full Professional
French
Full Professional
Spanish
Elementary
Creole
Native or Bilingual
Certification
National Honor Society Student
Timeline
Customer Service Agent
Data Vimenca
01.2017 - 11.2018
Medical Assistant
Mercy Village Clinic
01.2010 - 07.2010
Associate Degree In Healthcare Science - Healthcare Science
Northampton Community College
Associate Of Business Administration - Business Administration
Northampton Community College
Associate Of Arts And Sciences - Liberal Arts And General Studies
Northampton Community College
Associate Degree In Nursing - Registered Nursing
Northampton Community College
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