Shakita Ford
Montgomery,AL
Summary
Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact.
Results-oriented telemarketing professional bringing expertise in various types of products and services. Skilled at reaching elusive customers. Offers impressive talent for overcoming objections and closing sales.
Established Telemarketer with top-notch closing talents. Patient and sensitive to customers' apprehensions and needs. Offers mastery in Word, Excel, PowerPoint, Outlook and computer dialing software.
Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Sykes
Montgomery Center, VT
07.2019 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Customer Service Agent
ASK
Montgomery, AL
10.2015 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
Advanced Diploma - N/A
05.2014
Skills
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Selling Skills
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Special Requests
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Information Updates
- Microsoft Exchange
- Call Controlling
- Special Assignments
- Excellent Attention to Detail
- Agent Support
- Online Chat
- Proficiency in Microsoft Office and G Suite
- Call Volume and Quality Metrics
Timeline
Customer Service Agent - Sykes
07.2019 - 08.2022
Customer Service Agent - ASK
10.2015 - 04.2019
Bessemer City High - Advanced Diploma , N/A