Vanesa Jennings
White Lake,MI
Summary
Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in Microsoft Office.
Knowledgeable and dedicated customer service professional with extensive experience in customer support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Customer Service Agent
Arise Platform
White Lake, MI
01.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Archived matrix numbers of 98%
Administrative Assistant
Waterford School District
Waterford, MI
09.1998 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Organized and updated schedules for executives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
- Prepared presentations, materials and documentation for use executives in meetings and engagements.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Assisted in coordinating implementation of policies and practices across organization.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Created expense reports, budgets and filing systems for management team.
Education
High School Diploma -
Osborn High School
Detroit, MIBusiness
Oakland Community College
Highland, MISkills
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Needs Assessment
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Documenting Problems
- Financial Transactions
- Call Control
- Call Volume and Quality Metrics
- Sales and Upselling
- Strong Telephone Etiquette
- Online Chat
- Livechat Messaging
Reading and crafting
I love to read and listen to podcasts. My current hobby is using my Circut Make to create beautiful and useful crafts.
Additional Information
I served in the US Air Force as a Law Enforcement Officer for three years.
Timeline
Customer Service Agent
Arise Platform
01.2018 - Current
Administrative Assistant
Waterford School District
09.1998 - 10.2021
High School Diploma -
Osborn High School
Business
Oakland Community College
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