Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Stout

Rockwood,PENNSYLVANIA

Summary

Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.

Overview

14
14
years of professional experience

Work History

Customer Service Agent

Sitel
Rockwood, PA
01.2022 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Counselor

Adelphoi Village
Latrobe, PA
08.2020 - 06.2021
  • I completed computer work, sessions, ran a unit schedule, provided troubled youth with problem solving skills and taught them how to maintain positive coping skills.
  • Trained to distribute medication and kept accurate documentation
  • Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues.
  • Provided individual counseling services students with adjustment issues and partnered to facilitate weekly support groups.

Server

Eat'n Park
Somerset, PA
10.2007 - 06.2020
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

GED -

Somerset Technology Center
02.2013

Skills

  • Excels in Customer Service
  • Customer Data Confidentiality
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Issue and Complaint Resolution

Timeline

Customer Service Agent

Sitel
01.2022 - 06.2022

Counselor

Adelphoi Village
08.2020 - 06.2021

Server

Eat'n Park
10.2007 - 06.2020

GED -

Somerset Technology Center

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Katelyn Stout