Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caroline Jarvis

Tulsa ,OK

Summary

Dynamic customer service with a proven track record at American Airlines, adept at issue resolution and customer retention. Excels in high-pressure environments, good organizational skills and a courteous service mindset. Demonstrated ability to enhance working relationships through effective communication and empathetic engagement. Experienced in data entry and maintaining accurate records, contributing to seamless customer / client experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Agent

American Airlines
08.2022 - 10.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated good attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on services and resolved client inquiries .

Private Nanny

Thompson Family
08.2023 - 04.2024
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Transported children to and from school, medical appointments, and extra-curricular activities.

Health Care Assistant - School Nursing

Tulsa Public Schools
12.2017 - 05.2022
  • Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Supervised toilets and bathrooms and assisted patients with hygiene needs.

Education

Bachelor Of Applied Science - Family And Human Services

BYU I Pathway Worldwide
Online

Associate Degree In Nursing - Health Care

TNQIT - Tafe School of Nrsing
Cairns Australia
01.2003

School of Business - Travel And Tourism

Brigham Young University - Hawaii
La'ie, HI
04.1994

Skills

  • Issue and Complaint resolution
  • Special Requests
  • Courteous with Strong Service Mindset
  • Baggage Handling
  • Passenger and patient Support
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers and the unexpected
  • Understanding Customer or patient Needs
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Customer Support
  • Patient and Empathetic
  • Disaster and emergency Preparation
  • Team-Oriented and Cooperative
  • Establishing and Maintaining good Relationships
  • Cultural Awareness
  • Accurate Recordkeeping
  • Reading Comprehension
  • Issue Identification

Certification

  • Diploma of Nursing Training - 2004
  • Area of expertise License -Nursing

Timeline

Private Nanny

Thompson Family
08.2023 - 04.2024

Customer Service Agent

American Airlines
08.2022 - 10.2024

Health Care Assistant - School Nursing

Tulsa Public Schools
12.2017 - 05.2022

Bachelor Of Applied Science - Family And Human Services

BYU I Pathway Worldwide

Associate Degree In Nursing - Health Care

TNQIT - Tafe School of Nrsing

School of Business - Travel And Tourism

Brigham Young University - Hawaii

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Caroline Jarvis