Versatile, driven professional with a strong ability to work analytically using data and systems in logical sequence to accomplish complex tasks. Capable of executing organizational tasks and processes while managing multiple competing priorities. Proven track record of presenting and communicating ideas in effective manner.
Overview
7
7
years of professional experience
Work History
Intel Brand Representative
ActionLink
01.2024 - Current
Address customer inquiries and resolve concerns related to Intel devices and general PC hardware.
Identify customer shopping needs and make purchasing recommendations for suitable Intel products.
Collaborate with management and retail teams to drive brand initiatives and promote positive customer shopping experience.
Since employment began, have ranked in top 15% performing stores in Southwest region for personal and store sales.
ESL Instructor
Mosaic Church
04.2023 - Current
Participate in collaborative sessions to develop and review teaching curricula.
Set weekly learning objectives in alignment with program goals and timelines.
Develop instructional materials and in-class assignments to target weekly learning objectives.
Facilitate classroom learning while monitoring student pronunciation and usage of English vocabulary.
Coordinate regular peer review and observation using insights to guide program improvements and enhance teaching quality.
Upper-Level Math Tutor
Sylvan Learning of Ocoee
01.2023 - 06.2024
Successfully leveraged time-management techniques to maximize student-teacher interaction time during group sessions.
Promoted repetition, review, and positive reinforcement to help students master course material.
Server
Pirates Dinner Adventure-Orlando, FL
05.2020 - 08.2023
Supported waitstaff needs of restaurant with high volume of customers at popular tourist dining destination.
Collaborated with front-of-house and kitchen staff to ensure customer satisfaction with timeliness and quality of dining experience. Handled guest complaints with respect and professionalism.
Strictly followed all food safety and employee hygiene regulations and guidelines.
Other duties included: taking note of special requests or dietary restrictions, bringing out customer food on large serving trays, maintaining guest relationships during service, serving and refilling guest glasses and pitchers, bussing and resetting tables between courses, and collecting / using POS systems for payment at end of meal.
Software Engineer Intern
HypGames Inc.
01.2022 - 01.2023
Created and tested software functionality for interactive in-game displays: game HUD, store and inventory screens, using Unity framework and C#.
Helped improve user participation rates by implementing analytics tracking functionality in key product game modes. Personal efforts in Tutorial mode led to a 15% increase in user tutorial completion and 3% increase in new user retention.
Adhered to project coding standards and timelines while juggling multiple testing and development tasks.
Accurately documented and tracked the status of software defects and enhancements in internal tracking system and Git.
Online Python Instructor
Juni Learning-Remote
08.2019 - 03.2021
Maintained a student retention rate of over 80% throughout length of employment for all course taught.
Fostered student curiosity and engagement through creative discussion and exploration of relevant, outside topics in the world of Computer Science.
Mover / Assistant Manager
Hopkins Student Movers-Baltimore, MD
06.2017 - 08.2019
Managed customer invoices and maintained accurate inventory records.
Assisted with direction of crew members during daily storage and delivery operation.
Verified quantity and description of materials received by checking merchandise against packing list.
Followed safety protocols to prevent team accidents and injuries while using delivery vehicles and manually-operated equipment.