STEFANO VILLANOVA
Pescara (Open To Relocation To Cork, Ireland),Abruzzo
Summary
Solutions-oriented professional with a unique blend of Customer Support and E-commerce Management experience. Former E-commerce Manager familiar with the challenges of online selling (shipping, inventory, B2B relations). Skilled in leveraging Generative AI tools to enhance productivity and problem-solving. I combine a strong commercial background with the empathy required to support eBay’s merchant community. Already possessing an Irish PPS Number.
Overview
4
4
years of professional experience
Work History
Sales & Marketing Manager (E-commerce Operations)
Mindwork Games Srls
Pescara, Italy
11.2021 - 07.2023
- Managed end-to-end e-commerce operations on Shopify, gaining first-hand experience in listing optimization, order fulfillment, and logistics management.
- Acted as a primary point of contact for B2B and B2C customers, resolving disputes and ensuring high seller ratings.
- Developed commercial strategies to increase online revenue, understanding the pressure sellers face to maintain profitability.
- Coordinated shipping processes and inventory, troubleshooting delivery issues directly with couriers.
- Developed and maintained strong relationships with key stakeholders to drive collaborative marketing initiatives.
- Managed cross-functional teams to execute successful product launches and marketing initiatives.
- Developed and executed targeted online marketing campaigns, improving customer engagement and sales conversion rates.
Inbound Customer Service Representative
Concentrix
Pescara, Italy
05.2025 - 09.2025
- Delivered premium support via multi-channel interactions (phone/email), focusing on First Contact Resolution and customer satisfaction (CSAT).
- Utilized complex CRM systems to track cases and document customer interactions accurately.
- Demonstrated resilience and emotional intelligence while handling sensitive issues, turning negative experiences into positive outcomes.
- Consistently met productivity targets in a fast-paced, structured environment.
- Maintained detailed records of customer interactions and transactions in the CRM system for accurate follow-up and reporting.
- Collaborated with team members to share knowledge and best practices, enhancing overall team performance and customer satisfaction.
Medical Device Assembler
Merit Medical
Galway, Ireland
01.2024 - 06.2024
- Operated in a highly regulated GMP environment, ensuring strict adherence to quality and safety protocols.
- Collaborated effectively within a diverse international team, using English as the sole working language.
Shop Assistant
Liquori Santo Spirito
Pescara, Italy
09.2024 - 12.2024
- Managed direct sales and customer advisory, honing commercial communication skills.
Education
Professional Certificate - Graphic Technician (EQF Level 5)
Istituto Cappellari
01.2021
No Degree - Product Design
University of Ferrara
Ferrara, FeHigh School Diploma -
Liceo Scientifico L. Da Vinci
Pescara,Pe 06.2016
Skills
- AI for Productivity: Advanced user of Generative AI tools (ChatGPT, Sora) to accelerate research, draft communications, and optimize workflows Capable of using AI-driven insights for decision-making
- E-commerce & Web: Shopify (Admin & Management), WordPress, WooCommerce basics
- Digital Tools: CRM Software (Salesforce/Zendesk familiarity), Adobe Creative Suite (Photoshop, Illustrator), Microsoft Office 365
- Commercial Awareness: Understanding of online marketplace dynamics, fees, and seller pain points
- Problem Solving: Proactive approach to identifying root causes of issues and offering tailored solutions
- Adaptability: Proven ability to relocate and integrate into the Irish workforce and culture
Languages
Italian
Native or Bilingual
English
Full Professional
Timeline
Inbound Customer Service Representative
Concentrix
05.2025 - 09.2025
Shop Assistant
Liquori Santo Spirito
09.2024 - 12.2024
Medical Device Assembler
Merit Medical
01.2024 - 06.2024
Sales & Marketing Manager (E-commerce Operations)
Mindwork Games Srls
11.2021 - 07.2023
Professional Certificate - Graphic Technician (EQF Level 5)
Istituto Cappellari
No Degree - Product Design
University of Ferrara
High School Diploma -
Liceo Scientifico L. Da Vinci