Stefano Wiegmans
Denver,CO
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
16
16
years of professional experience
Work History
Spanish Teacher
BUSINESS HIGH SCHOOL RIBE
07.2015 - 12.2016
- Volunteer as an exchange in a business school in Denmark teaching Spanish to adult and teenage students
- Activities performed: Help Spanish teachers in classes
- Create PowerPoint presentations for the class and check exams
- Organize itineraries for students when traveling to Italy and Spain
- Book hotels and air tickets
- Support students in their daily struggles
- Skills gained: Soft Skills, Active Listener, support.
Team Lead
CARLSON WAGONLIT TRAVEL
03.2017 - Current
- CWT is a worldwide company that handles complex itineraries for big companies such as Citi, JpMorgan, Google, Facebook, Baker Hughes and more
- Activities performed: Responsible of Invoices and expenses report: On demand tool
- Manage Itineraries for Clients using Sabre and Apolo G
- Quality Monitoring on calls (Avaya) and e-mails Verint and Moxie tool
- Responsible for SLA reports direct with the client, Power insight tool
- Organize Meetings on Team Bonding and new procedures
- Responsible for coachings and feedbacks, Power Advantage tool
- Handle Negative and positive escalations
- Responsible for improving procedures and explaining them to the team
- Grant access to new systems tools and escalated issues if needed
- Solve and investigate issues with payments, Resolve tool
- Responsible for solving staff conflicts.
Server/Anfitrión
FOUR SEASONS HOTEL & RESORT
06.2008 - 06.2015
- Four Seasons luxury hotel chain worldwide company with high standards of customer service and hospitality
- Activities performed: Perform schedules to cover daily operation
- High standards of customer service with timing from greeting until close check
- Mixology classes and craft beers tasting
- Responsible for daily cash closing payments and 10% payments
- Monthly supervision from wine & spirits inventories
- Experience providing service to CEO's, managers, artists, politicians and company owners worldwide recognized with high customer service expectations.
- Skills gained: Reconciling conflicts, customer service, experience, good communication, people management, active listener, time management.
Education
Bachelor in Business Administration (In Pause) -
Universidad Técnica Nacional (UTN)
Mainframes Professional IBM -
Udemy
Strategy to Start Up Business in Time of Crisis -
Universidad Nacional (UNA)
07.2020
Skills
- Active Listening
- People Management
- Adaptability
- Power Advantage
- Growth Mindset
- Special Needs Support
- Individualized Learning Plans
- Team Collaboration
- Relationship Building
- Collaborative Teamwork
- Play-Based Learning
- Student Counseling
- Lesson Planning
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Team Lead
CARLSON WAGONLIT TRAVEL
03.2017 - Current
Spanish Teacher
BUSINESS HIGH SCHOOL RIBE
07.2015 - 12.2016
Server/Anfitrión
FOUR SEASONS HOTEL & RESORT
06.2008 - 06.2015
Bachelor in Business Administration (In Pause) -
Universidad Técnica Nacional (UTN)
Mainframes Professional IBM -
Udemy
Strategy to Start Up Business in Time of Crisis -
Universidad Nacional (UNA)
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