Milady Rivera Solivan
Essex,MD
Summary
Demonstrates strong communication and adaptability in both Spanish and English language. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Spanish Teacher
The Language Project
Baltimore, MD
01.2023 - 12.2023
- Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
- Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.
- Contributed to curriculum development, ensuring alignment with state standards and incorporation of best practices in foreign language instruction.
- Evaluated student performance using various assessment tools, providing constructive feedback, and working closely with struggling learners to improve outcomes.
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
- Conducted foreign language exams to determine fluency and comprehension.
- Participated in professional development opportunities to stay current on pedagogical trends and enhance teaching skills further.
- Created supportive learning environment for foreign students to nurture budding language development.
- Promoted a positive classroom environment by fostering open communication between students and addressing any conflicts or concerns promptly.
- Improved student comprehension by utilizing creative teaching methods and incorporating visual aids.
Shift Lead
Walgreens
Bel Air, MD
12.2020 - 02.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
Cashier
Foodtown
Red Bank, NJ
10.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Sales Associate
Party Fair
Oakhurst, NJ
08.2018 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Ocean Township High School
Oakhurst, NJ06.2021
Skills
- Native Spanish fluency
- Strong Communication Skills
- Classroom Instruction
- Adaptability to Change
- Cultural immersion
- Discipline management
- Cultural Awareness
- Reading Comprehension
- Group and individual instruction
- Listening Comprehension
- Progress Reporting
- Continuous professional development
- Group Work Facilitation
- Faculty Collaboration
- Oral Expression
- Error Correction
- Multitasking and Organization
- Language Fluency
- Multitasking
- Decision-Making
- Microsoft Office
- Written Communication
- Creative Thinking
- Task Prioritization
- Technology Integration
- Team Leadership
- Relationship Building
- Faculty Collaboration and Support
- Positive Reinforcement
- Enforcing Rules and Expectations
- Issue Resolution
- Active Listening
- Time Management
- Problem-Solving
- Analytical Thinking
- Excellent Communication
- Interpersonal Communication
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Team building
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Spanish Teacher
The Language Project
01.2023 - 12.2023
Shift Lead
Walgreens
12.2020 - 02.2023
Cashier
Foodtown
10.2019 - 02.2020
Sales Associate
Party Fair
08.2018 - 08.2018
High School Diploma -
Ocean Township High School