Stefano P. Sbert
Coral Gables,FL
Summary
Results-oriented Business Administration graduate specializing in luxury automotive customer service and retail management. Expertise in client relationship management, operational coordination, and team leadership. Skilled in driving operational efficiency and inventory management while generating revenue. Bilingual in English and Spanish with strong communication, analytical, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Service Department Representative
Mercedes-Benz of Coral Gables
09.2024 - Current
- Deliver exceptional customer service within a high-volume luxury automotive dealership, ensuring a seamless service experience from vehicle check-in through delivery.
- Coordinated repair orders, appointments, and communication between customers and technicians, enhancing service efficiency and customer satisfaction.
- Resolve customer concerns professionally and efficiently, strengthening customer loyalty and retention.
- Conducted detailed pre-service and post-service vehicle inspections, ensuring adherence to Mercedes-Benz quality standards.
- Identify opportunities to recommend additional maintenance and service offerings, increasing dealership revenue potential.
- Maintain accurate vehicle documentation while ensuring repairs and maintenance are completed on schedule.
- Support daily operational excellence through organization, teamwork, and adherence to luxury customer service standards.
- Safely transport customer vehicles throughout dealership operations while maintaining strict safety and care procedures.
Retail Sales Manager & Sales Associate
SoleFly Sneaker Boutique
02.2021 - 04.2024
- Led and coached sales associates to deliver exceptional customer service while consistently achieving sales objectives.
- Developed sales initiatives and merchandising strategies that increased customer engagement and revenue.
- Built long-term customer relationships through personalized service, resulting in repeat business and increased customer loyalty.
- Collaborated with marketing initiatives by creating visual displays and supporting promotional campaigns.
- Analyzed sales performance and inventory trends to improve profitability and operational efficiency.
- Managed daily retail operations, overseeing scheduling, opening and closing procedures, inventory control, and staff supervision to ensure smooth store functionality.
- Maintained accurate inventory records, minimizing shrinkage and ensuring merchandise availability to support sales objectives.
- Managed online inventory systems, ensuring accurate stock levels and efficient order fulfillment.
Education
Bachelor of Business Administration -
Florida International University
Miami05-2024
Associate of Arts - Business Administration
Miami Dade College
Miami, FL05-2022
Skills
- Luxury customer service
- Client relationship management
- Sales and business development
- Inventory management
- Retail operations
- Upselling strategies
- Appointment scheduling
- CRM platforms
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Online inventory systems
- Data analysis
- Process improvement
- Conflict resolution
- Team leadership
Additional Information
Fluent in English and Spanish, Strong interpersonal and communication skills, Highly organized with exceptional attention to detail, Proven ability to manage multiple priorities under pressure, Results-driven with a commitment to operational excellence, Excellent problem-solving and conflict-resolution abilities
Timeline
Service Department Representative
Mercedes-Benz of Coral Gables
09.2024 - Current
Retail Sales Manager & Sales Associate
SoleFly Sneaker Boutique
02.2021 - 04.2024
Bachelor of Business Administration -
Florida International University
Associate of Arts - Business Administration
Miami Dade College