STEFANY GUERRERO
New York,NY
Summary
Detail-oriented professional with experience in international and domestic banking and social services. Expertise in client relationship management, compliance, and confidential information handling. Committed to understanding client needs, delivering personalized support, and efficiently resolving inquiries. Seeking an entry-level role in financial services or banking operations to enhance client trust and support exceptional experiences.
Overview
2
2
Languages
6
6
years of professional experience
Work History
International Banking Specialist
International Finance Bank
New York, New York
10.2024 - 10.2026
- Processed customer account maintenance requests in International Finance Bank systems, ensuring accuracy and compliance.
- Performs due diligence tasks and reports as Internet Searches, OFAC, Bridgers, Instant IDs, AML, ChexSystem, works with Post Review exceptions and requests for information (RFI)
- Reviewed client documents for KYC and compliance requirements, and aligned the bank's operations with global regulatory frameworks such as anti-money laundering (AML).
- Assisted customers with deposits, withdrawals, and transfer inquiries.
- Updated account records according to International Finance Bank procedures, vault operations, audit.
- Reviewed and updated client account documentation, including W8 forms, Nexus letters, IDs, FTA, CIF, and ACR, to maintain complete records and support regulatory compliance.
- Resolved routine banking issues with clear and high customer communication, services.
- Assisted in creating new accounts (international and domestic), Certificates of Deposit, teller duties as processed deposits and withdrawals, and maintained accurate records of international and domestic transactions, cross-border payments.
- Assisted clients with understanding online banking tools. using their online banking and completing the form Wires Transfers depending ABA, SWIFT, fees, foreign exchange rate, purpose, including security protocols such as call backs confirmation and compliance with all regulations.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Provided customer service and support to clients regarding banking products and services.
- Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
- Supported clients during reporting and investigation of fraudulent activities., guidance for the reporting and investigation process when a client reports fraudulent activity.
- Monitored customer accounts for suspicious activity, identifying large transfers and irregular patterns to mitigate risks and support anti-money laundering efforts.
- Performed risk assessments on customers to ensure compliance with anti-money laundering regulations.
Social Worker
Community Housing Innovations Inc - DHS NYC
New York, New York
06.2023 - 05.2024
- Assessed DHS shelter clients for housing, benefits, and service needs, for independent living plans
- Developed case plans aligned with Community Housing Innovations housing support goals
- Interviewed clients individually and in family groups to identify tailored services addressing specific needs, improving client outcomes.
- Conducted individual and family counseling sessions to address emotional and practical challenges related to housing instability. for families facing housing instability
- Coordinated referrals to mental health, medical, and community resources, enhancing clients' access to vital services.
- Collaborated with DHS staff on safety, compliance, and discharge planning, ensuring accurate documentation and effective management of caseload.
- Monitored follow-up appointments and service connections for community housing clients
- Worked collaboratively with multidisciplinary team such as psychiatrists, psychologists, nurse, DPNYC, ACS, DOE, Family Courts, Paralegals to coordinate care, support, counseling services for clients.
Manager
Boutique Charms & Glitter - Apolo
New York, New York
09.2020 - 10.2022
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer issues to uphold quality service and enhance brand reputation.
- Allocated tasks to associates according to skill levels to optimize team performance and ensure effective workflow.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Maintained accurate records of employee attendance and payroll information to support operational efficiency and compliance.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
MBA - Public Administration
College Higher Education of Public Administrat
Colombia10-2018
Attorney - Law Public Administration
Pontificia Universidad Javeriana
Colombia11-2011
Some College (No Degree) - Deposit Compliance For Compliance Professionals
American Bankers Association
Florida FLSome College (No Degree) - Federal Reserve Regulations E, F, Y, LL, and MM
Corporate Training
New York, NYSome College (No Degree) - Foreign Corrupt Practices Act (FCPA) Compliance
Corporate Training
New York, NYSome College (No Degree) - Regulation CC: Essentials
Corporate Training
New York, NYSome College (No Degree) - Right To Financial Privacy Act (RFPA)
Corporate Training
New York, NYSome College (No Degree) - Truth in Savings Act: Essentials
Corporate Training
New York, NYSome College (No Degree) - Unfair, Deceptive, And Abusive Acts Mitigating Ris
Corporate Training
New York, NYSome College (No Degree) - Certification in Organization Skill Time And Offic
Silberman School of Social Work
New York, NYSome College (No Degree) - Certification in Foundations of Supervision
Silberman School of Social Work
New York, NYSome College (No Degree) - Identifying And Working With Strengths of Shelter
Silberman School of Social Work
New York, NYSome College (No Degree) - Certification in Cultural Humility
Silberman School of Social Work
New York, NYSome College (No Degree) - Management CARE's Platform DHS Social Services NYC
Department Homeless Social Services - NYC
New York, NYSkills
- Customer Service & Client Support
- Client Relationship Management
- Client Onboarding Support
- Global Banking Operations
- Regulatory Compliance
- Fraud Prevention Strategies
- Risk Assessment
- KYC Documentation Management
- Confidential Information Handling
- Attention to Detail
- Problem Solving
- Teamwork
- Proactive
- Feedback receptiveness
- Communication & Interpersonal Skills
- Microsoft Office
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
International Banking Specialist
International Finance Bank
10.2024 - 10.2026
Social Worker
Community Housing Innovations Inc - DHS NYC
06.2023 - 05.2024
Manager
Boutique Charms & Glitter - Apolo
09.2020 - 10.2022
MBA - Public Administration
College Higher Education of Public Administrat
Attorney - Law Public Administration
Pontificia Universidad Javeriana
Some College (No Degree) - Deposit Compliance For Compliance Professionals
American Bankers Association
Some College (No Degree) - Federal Reserve Regulations E, F, Y, LL, and MM
Corporate Training
Some College (No Degree) - Foreign Corrupt Practices Act (FCPA) Compliance
Corporate Training
Some College (No Degree) - Regulation CC: Essentials
Corporate Training
Some College (No Degree) - Right To Financial Privacy Act (RFPA)
Corporate Training
Some College (No Degree) - Truth in Savings Act: Essentials
Corporate Training
Some College (No Degree) - Unfair, Deceptive, And Abusive Acts Mitigating Ris
Corporate Training
Some College (No Degree) - Certification in Organization Skill Time And Offic
Silberman School of Social Work
Some College (No Degree) - Certification in Foundations of Supervision
Silberman School of Social Work
Some College (No Degree) - Identifying And Working With Strengths of Shelter
Silberman School of Social Work
Some College (No Degree) - Certification in Cultural Humility
Silberman School of Social Work
Some College (No Degree) - Management CARE's Platform DHS Social Services NYC
Department Homeless Social Services - NYC