Stefany Quiceno
West Palm Beach,FL
Summary
As a bilingual customer-centric associate, I bring forth a wealth of expertise in elevating customer experiences to unparalleled heights. With a proven track record, I excel in providing bespoke product recommendations and innovative solutions that not only meet but exceed customer expectations. My ability to generate inventive ideas coupled with my agility in acquiring new skills positions me as a dynamic force in delivering unparalleled customer satisfaction.
Fueled by an insatiable passion for creativity, I possess a distinguished background in crafting mesmerizing works of art. My deep-rooted understanding of visual aesthetics and design principles, alongside an impeccable eye for detail and color harmony, sets me apart. Proficient across an array of mediums, including concept art and print/web illustrations, I am adept at translating artistic vision into tangible masterpieces that resonate with audiences across diverse platforms.
Overview
6
6
years of professional experience
Work History
Content Social Media Manager
The Box Art Gallery
2023.12 - Current
- Increased brand awareness by developing and implementing targeted social media campaigns.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
- Improved overall reach by consistently monitoring and adjusting social media strategies based on analytics data.
- Generated leads through effective paid advertising campaigns on Facebook, Instagram, and Twitter.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Trained colleagues in best practices for social media management, improving overall team efficiency.
Art Gallery Assistant Manager
The Box Gallery
2023.09 - Current
- Assisted in the set-up of art exhibitions, including hanging and arranging artwork on walls.
- Provided support with marketing initiatives such as creating promotional materials and managing social media accounts.
- Developed relationships with local artists and galleries to increase exposure of the art gallery's works.
- Developed strong relationships with artists, collectors, and art enthusiasts to foster a loyal community around the gallery.
- Organized successful gallery events such as openings, artist talks, and educational workshops to increase foot traffic and build brand awareness.
Universal Banker
TRUIST
2023.06 - 2024.02
- Promoted bank products and services to consistently meet cross-selling goals
- Created connections and developed rapport with customers to provide personalized service
- Opened new checking and savings accounts, money market accounts and safe deposit boxes
- Identified opportunities for cross-selling additional products through interactions with clients during daily operations
- Maintained accurate records of client accounts and transactions in the bank's computer system.
Bank Teller
TRUIST
2022.06 - 2023.06
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Contributed to fraud detection support, documenting suspicious activity, and reporting flagged transactions
- Completed financial transactions including deposits, withdrawals, and loan payments
- Achieved referral and cross-selling quotas to support corporate revenue goals
- Followed department policies and completed required paperwork for each transaction.
Sales Associate
Guess Retail
2021.04 - 2022.06
- Operated cash register
- Collected payments and provided accurate change
- Contacted high-profile clients to follow up on products and services sold and verify satistaction, resolving complaints and offering additional services
- Developed and maintained key relationships with customers through effective communication strategies and interpersonal skills
- Suggested products and services to match customers' stated needs and preferences Greeted incoming customers and provided expert sales and service to drive revenue.
Customer Service Associate
Mac Plast de Colombia SAS
2018.03 - 2021.01
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Consulted with customers regarding needs and addressed concerns
- Improved customer service wait times to mitigate complaints
- Addressed inquiries, resolved customer issues and managed customer relations
- Assisted customers with making payments or establishing payment plans.
Education
Bachelor of Arts - Fine Arts
Florida Atlantic University
Boca Raton, FL12.2026
UI / UX Design Specialization in Design -
Coursera: California Institute of The Arts
Remote03.2024
Associate In Arts (A.A.) in Fine Arts -
Broward College
Fort Lauderdale, FL12.2023
Skills
- Teamwork and Collaboration
- Creativity Skills
- Excellent Communication Skills
- Content Creation
- Adobe Creative Suite
- Event Management
- Fast Learning
- Proficient at work with Microsoft Word, Excel and PowerPoint
- Money Handling
- Drawing
- Painting
- Mixed Media
- Brand Awareness
Accomplishments
- Nominated to The National Society of Leadership and Success (NSLS)
Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Content Social Media Manager
The Box Art Gallery
2023.12 - Current
Art Gallery Assistant Manager
The Box Gallery
2023.09 - Current
Universal Banker
TRUIST
2023.06 - 2024.02
Bank Teller
TRUIST
2022.06 - 2023.06
Sales Associate
Guess Retail
2021.04 - 2022.06
Customer Service Associate
Mac Plast de Colombia SAS
2018.03 - 2021.01
Bachelor of Arts - Fine Arts
Florida Atlantic University
UI / UX Design Specialization in Design -
Coursera: California Institute of The Arts
Associate In Arts (A.A.) in Fine Arts -
Broward College
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