Stefany Sesma
Peoria,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Phoenix Children's Hospital
07.2024 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Handled emergency situations with composure, ensuring guest safety and patient safety
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
Assistant Store Manager
Goodwill
02.2021 - 06.2024
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with managers to significantly raise customer satisfaction ratings.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Master of Science - Social Work
Northern Arizona University
Flagstaff, AZ05-2027
Bachelor of Science - Psychology
Northern Arizona University
05-2024
Associate of Arts - Social Work
Arizona Western College
05-2022
Skills
- Conflict Resolution
- Effective Time Management
- Mentoring and Coaching
- Leadership abilities
Certification
Fingerprint Clearance Card
Internship
Latibule Counseling Services 4/24 - 4/24
Achieve Human Service 4/24 - 5/24
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Service Representative
Phoenix Children's Hospital
07.2024 - Current
Assistant Store Manager
Goodwill
02.2021 - 06.2024
Associate of Arts - Social Work
Arizona Western College
Master of Science - Social Work
Northern Arizona University
Bachelor of Science - Psychology
Northern Arizona University
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