Stefany Stratton
Appleton,WI
Summary
Results-driven professional specializing in advanced troubleshooting and issue resolution. Demonstrated success in improving customer satisfaction through effective communication and relationship management.
Overview
17
17
years of professional experience
Work History
Video and Internet Repair
Spectrum
Appleton, WI
05.2022 - Current
- Provided advanced troubleshooting assistance for product inquiries, improving customer understanding and product usage.
- Utilized remote login tools to address technical inquiries and product questions.
- Resolved escalated customer service issues, ensuring timely resolution and customer satisfaction.
- Cultivated strong customer relationships, consistently exceeding quality expectations and enhancing overall service experience.
- Demonstrated strong communication skills while engaging with diverse customer base.
- Documented customer interactions in ticketing system for accurate record-keeping.
Member Service Representative
Connexus Credit Union
Phillips, Wisconsin
07.2016 - 04.2022
- Facilitated onboarding and account setup for new members, ensuring seamless integration into services.
- Provided support for account inquiries, transaction processing, and issue resolution.
- Delivered friendly service and effective problem-solving to enhance customer satisfaction.
- Maintained accurate member records within database system.
- Processed account maintenance requests efficiently.
- Analyzed CRM reports to identify issues and recommend improvement opportunities.
Store Manager
Verizon Wireless
Homewood, IL
10.2009 - 06.2016
- Oversaw daily store operations, ensuring strict adherence to company guidelines.
- Resolved customer complaints swiftly, delivering practical solutions to enhance satisfaction.l
- Cultivated positive work environment through team-building activities and recognition programs, enhancing employee morale and engagement.
- Developed weekly schedules to optimize floor coverage while adhering to budgetary constraints.
- Compiled monthly reports on sales figures, expenses, and profits to inform management decision-making.
Education
Associate of Science - Communications
Prairie State College
Chicago Heights, IL08-2007
Skills
- Advanced troubleshooting techniques
- Issue resolution strategies
- Remote login tools
- Documentation management
- Account management
- Customer relationship management
Accomplishments
- 2020-2021 Q1 & Q4 #1 in district, top overall performance month over month at both locations I was managing.
- 2019-2020 Received award for outstanding ratings on all survey sites.
- 2022 Customer Exellence and Commitment to customer satisfaction.
- 2022-2026 Awards & acknowledgments in varying areas.
Timeline
Video and Internet Repair
Spectrum
05.2022 - Current
Member Service Representative
Connexus Credit Union
07.2016 - 04.2022
Store Manager
Verizon Wireless
10.2009 - 06.2016
Associate of Science - Communications
Prairie State College