Stefany Urrutia
Fort Lauderdale,FL
Summary
Experienced bartender skilled in team training and customer engagement. Known for adaptability and attention to detail, contributing to improved service standards and guest satisfaction in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Bartender
Blue Martini
Fort Lauderdale, Florida
09.2018 - Current
- Mixed cocktails according to established recipes and customer preferences.
- Provided excellent customer service in a fast-paced bar environment.
- Trained new bartenders on cocktail preparation and customer interaction techniques.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Established rapport with customers to create a welcoming atmosphere.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Waitress
Chris Taverna
Lake Worth, Florida
03.2012 - 08.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness of tables, dining areas, and service stations.
- Took and processed food and beverage orders accurately and efficiently.
- Assisted in training new staff on restaurant procedures and service standards.
- Resolved customer complaints promptly to enhance guest satisfaction.
Skills
- Cocktail mixing
- Customer service
- Cash handling
- POS operation
- Staff training
- Beverage inventory
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Bartender
Blue Martini
09.2018 - Current
Waitress
Chris Taverna
03.2012 - 08.2018