STEFANY VALTMAN
Orangevale,,CA
Summary
Competent and motivated individual with an upbeat attitude combined with a proven track record of success in meeting and exceeding expectations from stakeholders. Great written and verbal communication skills.
Overview
10
10
years of professional experience
Work History
Supervisor of Customer Service
Paragon Products, LLC
Folsom, CA
01.2023 - Current
- Oversee customer interactions to resolve escalated issues promptly and ensure customer satisfaction through effective problem-solving and conflict-resolution
- Led team of customer service representatives providing guidance, coaching, and feedback for top-notch service delivery.
- Managed all customer accounts to ensure proper product delivery
- Generated comprehensive reports on key performance indicators (KPIs) to highlight achievements and outline strategies to enhance customer service effectiveness.
Amazon Flex Driver
Amazon
Roseville, CA
07.2020 - 06.2023
- Gathered order volume data in Google Sheets to understand marker trends and create personal benchmarks
- Staged packages to improve efficiency of route based on location and package size
- Planned daily driving locations and times to increase weekly revenue
- Effectively communicated with customers to maintain 100% satisfaction with their purchases.
Office Administrator
Artizen Staffing - Temp @ KDC Construction
Roseville, CA
03.2021 - 07.2021
- Provided the Best-in-class secretarial and administrative support, Supporting entire Northern CA region
- Managed payroll and Employee files for all 130+ Active Employees
- Initiated a (SOP) Standard Operation Procedure, making sure that all tasks were completed
- Prepared packages for shipment by generating packing slips and setting up courier delivery days
- Improved employee engagement by 10% through 1:1 meetings, surveys, and stay/exit interviews.
Sales Representative
Tahoe Blue
Rancho Cordova, CA
05.2018 - 03.2020
- Promoted company products through demonstrations and finding out specific customer needs/wants
- Created positive and rewarding client experiences through warm and friendly interactions
- Fostered relationships with customers to expand customer base and retain business.
Front Desk Receptionist
Broadstone Racquet Club
Folsom, CA
10.2014 - 05.2018
- Checked in all guests, assisted guests with any needs, and answered all incoming phone calls
- Listened to customer feedback and responded to maintain or improve processes
- Trained new hire employees in proper procedures and shared company policies and regulations.
Education
Associate of Science Degree in Communications -
Sierra College
Rocklin, CASkills
- Punctual and Reliable
- Meticulous and Organized
- Service-oriented mindset
- Microsoft Office proficient
- Multi-line telephone skills
- Problem-solving
- Team building and leadership
- Sales proficiency
Timeline
Supervisor of Customer Service
Paragon Products, LLC
01.2023 - Current
Office Administrator
Artizen Staffing - Temp @ KDC Construction
03.2021 - 07.2021
Amazon Flex Driver
Amazon
07.2020 - 06.2023
Sales Representative
Tahoe Blue
05.2018 - 03.2020
Front Desk Receptionist
Broadstone Racquet Club
10.2014 - 05.2018
Associate of Science Degree in Communications -
Sierra College
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