Stefen Duplessis
San Jose,California
Summary
Dynamic Store Manager with proven expertise at Icicles Cream Rolls, excelling in customer service and team leadership. Successfully enhanced operational efficiency and employee performance through effective training and mentoring. Skilled in retail inventory management, I consistently resolved customer issues, fostering strong relationships and ensuring satisfaction in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Store Manager
Icicles Cream Rolls
05.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Warehouse Supervisor
Icicles Cream Rolls
Milpitas, CA
05.2018 - 05.2023
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed merchandise inventory transactions.
Delivery Driver
New York Pizza
San Jose, CA
05.2014 - 05.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
High School Diploma -
Santa Teresa High
San Jose, CA06.2011
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Retail inventory management
- Employee training
- Inventory control
Timeline
Store Manager
Icicles Cream Rolls
05.2018 - Current
Warehouse Supervisor
Icicles Cream Rolls
05.2018 - 05.2023
Delivery Driver
New York Pizza
05.2014 - 05.2020
High School Diploma -
Santa Teresa High