Steffan Adams
Columbus,OH
Summary
Detail-oriented Operational Specialist with 9.5 years of experience. Recognized for enhancing operational efficiency and driving continuous improvement initiatives. Skilled in problem-solving and collaboration, dedicated to delivering exceptional results in loan processing and workflow optimization.
Overview
19
19
years of professional experience
Work History
Operational Specialist
Huntington National Bank
Columbus, Ohio
04.2017 - Current
- Processed various loan types, including new mortgages, auto, RV, marine, and commercial loans, ensuring swift compliance with service level agreements.
- Collaborated with cross-functional teams to enhance communication, resulting in streamlined operational processes.
- Completed CI course and implemented project idea that improved mail routing processes, increasing overall efficiency.
- Achieved recognition for consistently meeting and exceeding performance targets and maintaining high quality standards.
Front Office Manager
Holiday Inn Express Hotel Suites
Groveport, Ohio
05.2013 - 11.2016
- Managed front desk operations, supervised hotel staff and coordinated daily work schedules.
- Resolved guest complaints, fostering positive experiences and loyalty among guests.
- Ensured consistent compliance with brand standards and hotel policies, enhancing overall guest satisfaction.
- Maintained accurate records of financial transactions, supporting efficient front desk operations.
Senior Guest Services Manager
Clarion Hotel by Choice Hotels
Columbus, Ohio
02.2008 - 03.2013
- Oversaw front desk operations, enhancing check-in and check-out procedures for improved guest experience.
- Increased territory and group sales by 43% based on internal audit findings.
- Cultivated relationships with vendors, negotiating optimal pricing for hotel supplies to maximize budget efficiency.
- Led regular team meetings to align on performance goals and objectives, fostering accountability and team cohesion.
Skills
- Loan compliance
- Process efficiency
- Workflow optimization
- Process improvement
- Cross-functional collaboration
- Detail orientation
- Problem solving
- Clear communication
Accomplishments
- Completed CI course in 2018.
Affiliations
- BRG member; Women's Network, COIC, AA BRG, Green Team, Disability BRG.
Volunteered for Columbus Litter League, Pelotonia, Big Brothers & Big Sisters, YWCA and McConnell Arts Center.
Timeline
Operational Specialist
Huntington National Bank
04.2017 - Current
Front Office Manager
Holiday Inn Express Hotel Suites
05.2013 - 11.2016
Senior Guest Services Manager
Clarion Hotel by Choice Hotels
02.2008 - 03.2013