Steffani Corchado
Daytona Beach,FL
Summary
Proven leader and skilled accountant with a track record of enhancing operational efficiency at Direct Business Consulting. Expert in team leadership and complex problem-solving, significantly improving customer satisfaction and financial accuracy. Fostered staff development and performance, leveraging strong communication skills for conflict resolution and team agility.
Overview
26
26
years of professional experience
Work History
Manager/accountant
Direct Business Consulting
Daytona Beach, FL
08.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
House Cleaner
Self-employeed
Daytona Beach, FL
10.2015 - 12.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Assistant Manager
Kmartcorp
Hackettstown, NJ
04.1998 - 09.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor Of Accountancy - Accounting
Penn Foster Career School
Scranton, PAHigh School Diploma -
Hackettstown High School
Hackettstown, NJ06.2000
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Additional Information
I am a Notary
Timeline
Manager/accountant
Direct Business Consulting
08.2019 - Current
House Cleaner
Self-employeed
10.2015 - 12.2016
Assistant Manager
Kmartcorp
04.1998 - 09.2003
Bachelor Of Accountancy - Accounting
Penn Foster Career School
High School Diploma -
Hackettstown High School