Steffani Osborne
Spiro,OK
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at the United States Post Office. Expert in load balancing and relationship building, I excel in high-pressure environments, ensuring efficiency and accuracy. Achieved significant improvements in service delivery by leveraging problem-solving abilities and attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
04.2015 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
Waitress
Olive Garden
03.2011 - 07.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Bartender
Almost Italy
02.2009 - 02.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Montessori Teacher
Swords Montessori
04.2007 - 10.2009
- Prepared classroom and materials according to montessori pedagogy and needs of children.
- Monitored and tracked children's progress on daily, weekly and monthly basis.
- Conducted conferences to establish and maintain consistent and clear communication with parents.
- Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.
- Boosted student independence and confidence through individualized lesson plans tailored to each child''s learning style.
Education
Associate Of Business Administration - Business Administration
Institute of Business Technology
Dublin Ireland 05.2009
High School Diploma -
Coast Union High School
Cambria, CA06.2006
Skills
- Dependability
- Load Balancing
- Observation
- Prioritization
- Attention to Detail
- Time Management
- Problem-solving abilities
- Multitasking
- Self Motivation
- Relationship Building
Timeline
Rural Mail Carrier
United States Post Office
04.2015 - Current
Waitress
Olive Garden
03.2011 - 07.2012
Bartender
Almost Italy
02.2009 - 02.2011
Montessori Teacher
Swords Montessori
04.2007 - 10.2009
Associate Of Business Administration - Business Administration
Institute of Business Technology
High School Diploma -
Coast Union High School