Steffani Taylor
Milwaukee,WI
Summary
Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Multilingual fluent in English, Spanish and Italian, reliable and team oriented focus in offering the best experience to customers.
Overview
3
3
years of professional experience
Work History
Branch Manager
Auto Loans
Norcross, GA
06.2024 - 08.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
Warehouse/Staff Operations Training Specialist
Amazon
Oak Creek, Wisconsin
06.2023 - 06.2024
- Developed and implemented training programs for new staff members in operational procedures.
- Conducted regular meetings with operations team to discuss performance metrics and objectives.
- Analyzed daily workflow processes to identify areas of improvement, ensuring efficiency and accuracy in operations.
Sales/Bilingual Customer Service Representative
Pawn America
Milwaukee, WI
12.2021 - 06.2023
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Maintained and tracked accurate data using CRM and various computer systems.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
Education
Real Estate - Real Estate
Shorewest Realtor’s
Milwaukee, WI05-2023
Associate of Applied Science - Education
Milwaukee Area Technical College
Milwaukee, WI04-2023
Skills
- Process Improvement
- QuickBooks experience
- Coaching and Mentoring
- Shift Scheduling
- Sales professional
- Relationship Building
- Business development expertise
- Expert in risk management
- Operational Reports
- Branch Operations Management
- Sales Development
- Customer Service
- Relationship building and management
- Strong interpersonal skills
- Multilingual in [Languages]
- Customer and vendor relations
- Sales management
- Excellent work ethic
- Collections
Timeline
Branch Manager
Auto Loans
06.2024 - 08.2024
Warehouse/Staff Operations Training Specialist
Amazon
06.2023 - 06.2024
Sales/Bilingual Customer Service Representative
Pawn America
12.2021 - 06.2023
Real Estate - Real Estate
Shorewest Realtor’s
Associate of Applied Science - Education
Milwaukee Area Technical College
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