Mike Barnett
Norfolk,VA
Summary
Operations and multi-site leader with 12+ years driving end-to-end process design, KPI governance, and continuous improvement across branch and distribution environments. Proven track record leading cross-functional initiatives, resolving operational pain points through analytics, and implementing standardized processes that improve productivity, customer satisfaction, and compliance.
Overview
5
5
years of professional experience
Work History
Branch Manager
Grainger
Hampton Roads, VA
01.2024 - Current
- Resolved operational pain points by analyzing data trends to enhance branch efficiency.
- Controlled expenses while enhancing customer experience through strategic resource allocation.
- Optimized inventory availability, reducing stockouts and excess.
- Prioritized and coordinated improvement initiatives with cross-functional teams to align goals.
- Designed and standardized branch operating processes; established KPI reporting rhythms and governance.
Operations Manager
Grainger
Hampton Roads, VA
04.2023 - 01.2024
- Streamlined workflow for receiving and order fulfillment, enhancing labor utilization and process efficiency.
- Analyzed production, safety, quality, and financial metrics to correct variation.
- Contributed to the successful implementation of facility-wide initiatives to streamline processes.
- Enhanced workplace culture through targeted engagement initiatives and coaching efforts.
MWR Director (Interim)
MWR
JEB Little Creek, VA
08.2021 - 04.2023
- Directed operations with a $9M budget; oversaw $3.6M in sales and $5.5M in program revenue.
- Managed 200+ staff through supervisors and program leads to ensure effective program delivery.
- Led event, retail, construction, and renovation improvements to drive operational success.
- Standardized procedures to enhance compliance and elevate customer experience.
Education
M.Ed. - Sports Leadership
Virginia Commonwealth University
B.S. - Recreation & Park Management
East Carolina University
Skills
- Customer Experience
- Change Management & Implementation
- End-to-End Process Design
- Process improvement
- Continuous Improvement
- Operational Analytics
- Inventory Optimization
- Financial and Budget Management
- MS Excel, MS PowerPoint, MS Word
- Cross-Functional Leadership
Timeline
Branch Manager
Grainger
01.2024 - Current
Operations Manager
Grainger
04.2023 - 01.2024
MWR Director (Interim)
MWR
08.2021 - 04.2023
M.Ed. - Sports Leadership
Virginia Commonwealth University
B.S. - Recreation & Park Management
East Carolina University