Brandon Sessions
San Tan Valley,AZ
Summary
Branch Manager with proven expertise in operations management and growth acceleration. Enhanced team performance and customer satisfaction through effective leadership and strategic planning. Achieved significant productivity increases by optimizing processes and developing high-performing teams. Experienced forklift operator with 8 years in warehouse operations, certified in all SOPs, demonstrating strong mechanical aptitude and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
Industrial Supply Co
Phoenix, AZ
10.2023 - Current
- Manage staff scheduling, hiring, and training processes.
- Identify opportunities for process improvement initiatives within the branch.
- Develop strategies to increase customer satisfaction and loyalty.
- Resolve escalated customer complaints in a timely manner.
- Conduct regular performance reviews for all employees in the branch.
- Direct daily operations of the branch, including customer service, human resources, sales, and marketing activities.
- Establish strong working relationships with external partners, such as vendors and suppliers.
- Monitor multiple key point indicators to ensure growth in sales and business, and also to ensure order and organization within the processes of the branch.
- Submit purchase orders to suppliers to have products brought in for customers.
- I research product inquiries for customers, process the orders for them, and have them brought in from suppliers.
- I do branch financial budgeting and monitor Profit & Loss.
- Maintain knowledge of current product offerings and pricing structures.
- Develop and implement sales strategies to achieve revenue goals.
- Provide training sessions for new employees on company policies, procedures, and best practices.
- Manage fleet operations and efficiency.
- Monitor product inventory and surplus, and manage daily cycle counts of it.
- Take care of cash drawer balance reports, and deposits.
- Daily reconciliation of branch credit card transactions.
- Problem solve any and every situation.
- Manage my team, and develop more leaders from it.
Certified Forklift Operator
Foundation Building Materials LLC
10.2016 - 10.2023
- Unloaded and stacked materials using lifting devices to ensure operational efficiency.
- Operated equipment safely, preventing damage to items and minimizing injury risks.
- Transported goods between warehouse locations based on shipment and storage requirements.
- Conducted cycle counts and monthly inventory to maintain accurate stock levels.
- Maneuvered forklift in congested areas employing proper skills and techniques.
- Maintained accurate records of materials moved for efficient inventory management.
- Ensured compliance with OSHA guidelines while operating forklift and adhering to policies.
Certified Forklift Operator
Nexeo
02.2015 - 10.2016
- Packed items into suitable containers for shipment efficiently.
- Coordinated movements of team members to mitigate safety risks and delays.
- Communicated with floor managers to optimize merchandise placement.
- Enhanced team productivity through effective material handling using forklifts and cranes.
- Operated forklift in strict adherence to OSHA regulations and company policies.
- Maneuvered forklift safely, ensuring proper load rates and clear visibility at work sites.
Stocking Associate
Big Lots
04.2014 - 02.2015
- Operated manual and electric pallet jacks to relocate heavy merchandise for timely stocking.
- Scanned, recorded, and verified incoming inventory during regular shipments.
- Rotated stock to minimize waste and removed aging items for promotional displays.
- Maintained clear communication among team members to enhance operational efficiency.
- Greeted customers and directed them to requested products promptly.
- Utilized company software to update inventory records, prices, shipments, and shortages efficiently.
- Arranged advertising displays and merchandise on counters to drive sales performance.
Education
Santa Rosa Academy
27587 La Piedra Rd Menifee CA, 92584Skills
- Excellent work ethic
- Excellent time management skills
- Proficient in [software program]
- Financial analysis
- Strategic planning
- Goals and performance
- Team player
- Customer relationships
- Reliable
- Sales professional
- Customer service
- Training facilitation
- Conflict resolution
- Team building
- Process improvement
- Sales strategy development
- Customer relationship management
- Staff management
- Problem solving
- Heavy equipment operation
- Inventory management
- Safety compliance
- Dock operations
- Loading and unloading
- OSHA safety standards
- Equipment inspection
- Customer experience
- General construction practices
- Shipping and receiving logistics
Accomplishments
- I have established great loyalty with my team, by showing compassion and understanding, along with leadership when it's needed the most.
- My work ethic, problem solving skills, and dedication, has helped the company surpass it's goals and sales growth within the branch.
- I have hired many employees, and helped them grow and develop excellent leadership skills within themselves.
- I have trained numerous new employees on proper forklift operation and safety.
- Documented and resolved employee conflicts and set backs which led to positive results and growth.
- Achieved many pay-increases by restructuring and organizing yards and warehouses with accuracy and efficiency.
- Determined forklift specifications with 100% accuracy.
- The ability to work best with others and always striving to be the best for the company I work for.
Certification
- DOT Certified to operate all company vehicles.
- Certified Forklift Operator, Foundation Building Materials (2016-Current)
- Certified Safety and Health Official -Construction/Forklift Risk Management
References
References available upon request.
Timeline
Branch Manager
Industrial Supply Co
10.2023 - Current
Certified Forklift Operator
Foundation Building Materials LLC
10.2016 - 10.2023
Certified Forklift Operator
Nexeo
02.2015 - 10.2016
Stocking Associate
Big Lots
04.2014 - 02.2015
Santa Rosa Academy
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