Shameka Benoit
Lafayette,LA
Summary
Branch manager with an exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations.
Overview
20
20
years of professional experience
Work History
Branch Manager
American Cash Advance Inc.
Lafayette, LA
11.2020 - Current
- Reviewing and writing payday loans.
- Managing collections
- Handling past-due accounts
- Monitored daily loan repayments to ensure timely collections and minimize defaults
- Resolved customer complaints, fostering strong communication and satisfaction
- Setting performance goals weekly
- Cash handling and bank deposits
- Supervised staff, driving team productivity and performance improvements
- Operating multiple softwares
Customer Service Representative
Nucomm International
Lafayette, LA
04.2006 - 09.2009
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Educated customers on products and service
- Answering multiple phone lines
- Maintained accurate records of customer interactions and transactions.
- Data entry
- Sales
- Quotas met weekly
Education
Lafayette High School
Lafayette, LASkills
- Loan underwriting
- Collections management
- Collections
- Customer account resolution
- Effective communication
- Customer service management
- Performance goal setting
- Staff training
- Interviewing and hiring
- Problem solving
- Time management
- Multi-tasking
- Strong team-builder
- Effective communication
- Excellent communication skills
- Strong interpersonal skills
- People-oriented
- Reliable
- Dependable
- Friendly
- Shift scheduling
- Excellent work ethic
- People-oriented
- Excellent work ethic
Timeline
Branch Manager
American Cash Advance Inc.
11.2020 - Current
Customer Service Representative
Nucomm International
04.2006 - 09.2009
Lafayette High School