Pamela Jay
McDavid,FL
Summary
Experienced branch leader with a strong background in loan underwriting, compliance review, and tax preparation. Known for improving daily operations, coaching staff, and resolving customer issues. Consistent focus on accurate processing, collections follow-up, and service that supports branch goals.
Overview
10
10
years of professional experience
Work History
Branch Manager
LendNation
Atmore, Alabama
02.2026 - Current
- Managed daily branch operations, including customer service, human resources, sales, and marketing activities.
- Helped implement operational improvements that improved customer service and branch performance.
- Ensured compliance with lending policies and branch procedures to mitigate risks.
- Facilitated collection calls and payment follow-up to improve account recovery.
- Fostered positive work environment that enhanced teamwork and employee engagement.
Branch Manager
Security Finance
Bay Minette, Alabama
10.2022 - 01.2025
- Led and motivated team members to achieve full potential, enhancing branch profitability.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular meetings to align on goals and proactively address concerns.
- Supervised daily branch activities to maintain operational efficiency and compliance with company policies.
- Provided accurate tax preparation services, ensuring compliance with regulations and deadlines.
Manager in Training
Community Loans of America
Bay Minette, Alabama
11.2021 - 10.2022
- Facilitated community lending branch operations and provided daily customer service at loan office, improving customer experience.
- Coordinated processing of loan applications, ensuring compliance with company policies and streamlining approval process.
- Clarified loan terms, payment schedules, and account details for customers, enhancing understanding and satisfaction.
- Managed filing of vehicle title liens, maintaining accurate records and documentation.
Senior Branch Clerk
Acceptance Loan Company
Bay Minette, Alabama
12.2018 - 09.2021
- Coordinated with clients to gather essential documentation for loan processing, streamlining application workflows.
- Oversaw release of liens on paid loans, ensuring compliance with legal requirements and reducing potential legal risks.
- Prepared and filed UCC statements to secure interests in collateral.
- Facilitated client filing of life insurance claims by providing necessary documentation, enhancing claim processing efficiency.
Case Manager
Asurion
Crestview , FL
01.2017 - 12.2018
- Managed device protection claims and customer case files for Asurion customers.
- Coordinated escalated customer concerns via phone and email, ensuring prompt resolution.
- Documented detailed case notes in CRM and claims tracking systems to maintain accurate records.
- Coordinated repair technician schedules to facilitate timely service delivery for customers.
- Identified and analyzed client issues to develop effective solutions and recommendations.
Education
Associate of Science - General Studies
Jefferson Davis Community College
Brewton, AL05-2016
Skills
- Loan underwriting
- Compliance review
- Branch operations
- Tax preparation
- Loan processing
- Collections management
- Customer service
- Problem solving
- Sales development
Timeline
Branch Manager
LendNation
02.2026 - Current
Branch Manager
Security Finance
10.2022 - 01.2025
Manager in Training
Community Loans of America
11.2021 - 10.2022
Senior Branch Clerk
Acceptance Loan Company
12.2018 - 09.2021
Case Manager
Asurion
01.2017 - 12.2018
Associate of Science - General Studies
Jefferson Davis Community College