Jennifer Vallejo
Pasadena,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Branch Manager
Texas Car Title And Payday Loan Services
Texas City, Texas
08.2024 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Verified cash by balancing cash drawers and maintaining cash count records.
Specialist
Vroom Automotive
11.2020 - 11.2023
- Process high volumes of out of state vehicle titles, registrations and other documents
- Interacting with other departments to resolve any issues and ensure smooth flow for all customer transactions
- Responsibilities also include, scanning documents into salesforce, filing and pulling documents.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
Consumer Loan Officer
Texas Car, Payday Loan Services, Inc
Houston, TX
02.2017 - 11.2020
- Analyzing applicant financial status, credit, and loan feasibility
- Providing superior customer service
- Perform daily maintenance of the loan applicant database
- Execute loan organization process, including cat title loans
- Daily marketing to potential customers as well as daily collections calls for delinquent accounts.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Ross Dress for Less
02.2014 - 01.2017
- Managed daily retail operations of this $2 million, 25-employee apparel store
- Executed corporate- driven initiatives, promotions, and policies
- Supervised merchandising and loss-control strategies
- Developed several associates to management positions, earning a reputation as a skilled coach and mentor
- Scheduling of employees to meet objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
Education
Advent Harvest Academy
Fort Worth, TX05.2000
Skills
- Windows 10 - 10 Pro, Microsoft Office POS systems
- Loan and contracts software
- Loan Underwriting
- Interpersonal Communications Analytical Skills
- Managerial Skills
- Computer Literacy
- Account Balancing
- 10-Key Proficiency
- Schedule Management
- Accounts Payable and Accounts Receivable
- Team Leadership
- Business Planning
Timeline
Branch Manager
Texas Car Title And Payday Loan Services
08.2024 - Current
Specialist
Vroom Automotive
11.2020 - 11.2023
Consumer Loan Officer
Texas Car, Payday Loan Services, Inc
02.2017 - 11.2020
Assistant Manager
Ross Dress for Less
02.2014 - 01.2017
Advent Harvest Academy
Similar Profiles
MELISSA DE LEONMELISSA DE LEON
Sales Representative at Texas Car Title And Payday Loan ServicesSales Representative at Texas Car Title And Payday Loan Services
Korina VegaKorina Vega
Finance Manager at Texas Car Title And Payday Loan ServicesFinance Manager at Texas Car Title And Payday Loan Services
Brenda N HernandezBrenda N Hernandez
Sales Representative & Branch Manger at Texas Car Title And Payday Loan ServicesSales Representative & Branch Manger at Texas Car Title And Payday Loan Services
Michelle BrachoMichelle Bracho
School Nurse at Raul Yzaguirre School for SuccessSchool Nurse at Raul Yzaguirre School for Success
Carlos HernandezCarlos Hernandez
Advanced Maintenance Technician at Big Star CadillacAdvanced Maintenance Technician at Big Star Cadillac