Invesitng, Basketball, Chess, Travel
Aleksandar Petrović
Branch Manager
Belgrade,00
Summary
Proven leader at Bank Intesa, adept in relationship building and business development, with a track record of enhancing customer satisfaction and exceeding sales targets. Recognized twice as Top Performer, I excel in employee development and performance management, significantly contributing to team success.
Overview
12
12
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Branch Manager
Banca Intesa
Belgrade, Belgrade
01.2024 - Current
- sreMaintained two branches (cluster) with 33 employees, 4 segments with subsegments.
- Over 27 mil euros in loans production in 2024. (IDV and Small Business segments)
- Over 70% of employees with achieved personal and team KPI in each quarter
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Branch Coordinator
Banca Intesa
Belgrade, Belgrade
03.2023 - 12.2023
- Enhanced employee performance through regular feedback, training, and development opportunities.
- Supported the development of innovative solutions that improved overall customer experience.
- Ensured compliance with company policies, procedures, and regulatory requirements at all times.
- Collaborated with team members to achieve branch goals and objectives.
Small Business Specialist
Banca Intesa
Belgrade, Belgrade
01.2018 - 02.2023
- Two times Top Performer
Bank Teller
Banca Intesa
08.2016 - 12.2017
Teller
JP Pošta Srbije
01.2013 - 07.2016
Education
Bachelor in Economics - Banking And Finance
University Singidunum
Belgrade, Serbia 04.2001 -
Skills
Excellent work ethic
Relationship building and management
Performance reviews
Team player
Employee development
Business development
Strong team-builder
Excellent work ethic
Interests
Certification
Lidership Academy - Banca Intesa
Additional Information
Driving Licence
Timeline
Lidership Academy - Banca Intesa
10-2024
Branch Manager
Banca Intesa
01.2024 - Current
Improving Sales and Communication skills
05-2023
Branch Coordinator
Banca Intesa
03.2023 - 12.2023
Small Business Specialist
Banca Intesa
01.2018 - 02.2023
Bank Teller
Banca Intesa
08.2016 - 12.2017
Forex - Technical and fundamental analysis
01-2015
Teller
JP Pošta Srbije
01.2013 - 07.2016
Bachelor in Economics - Banking And Finance
University Singidunum
04.2001 -
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