Steffanie James
Kettering,Ohio
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
CEO
Above The Line Notary LLC
12.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Operations Coordinator
Victoria's Secret Direct
12.2018 - Current
- Oversaw day-to-day operations and performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed operations reports to understand numbers and trends.
- Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
- Analyzed department metrics and performance and reported findings to management.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Internet Service Supervisor
Victoria's Secret Direct
10.2013 - 02.2018
- Developed Teams and Individualized Coaching Plans utilizing: Verint, TCT, Client Monitoring, Daily.
- Managed Attendance and Schedules utilizing: Kronos, PTO, LOA, FLMA reports and ACF forms.
- Researched and Resolved Escalated and Executive issues.
- Skilled in Sales Audit tools; OSI, Client Line, CUIS, CUIC, Word, Excel, and SAP.
- Monitored and Reported Business Updates, Trends, Email and Call volume, and Staffing.
Education
No Degree - Medical Billing And Coding
Sinclair Community College
Dayton, OH04.2024
High School Diploma -
Patterson Cooperative High School
Dayton06.1990
Skills
- Developed Team and Individualized Coaching Plans utilizing: Verint, TCT, Client Monitoring, Daily Numbers, Adherence, Action Plan for Success and PIP
- Managed Attendance and Schedules; Kronos, PTO, LOA, FLMA reports and ACF forms
- Monitored and Reported Business Updates, Trends, Email and Call volume, Staffing and Leveraged weekend games to drive focus
Additional Information
- Bath and Body Works Internet Service Representative
- Internet Customer Care Supervisor
- Sr. Internet Customer Service
- Victoria's Secret Store Customer Relations
- Victoria's Secret Direct Customer Relations
- Victoria's Secret Direct Sales
Certification
- CNP - Certified Notary Public
Timeline
CEO
Above The Line Notary LLC
12.2023 - Current
Operations Coordinator
Victoria's Secret Direct
12.2018 - Current
Internet Service Supervisor
Victoria's Secret Direct
10.2013 - 02.2018
No Degree - Medical Billing And Coding
Sinclair Community College
High School Diploma -
Patterson Cooperative High School
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