Steffany Maciel Castro Perez

• Assisted customers in selecting products that best suited their needs, contributing to a 15% increase in customer satisfaction scores.
• Handled customer complaints and resolved issues promptly, maintaining a professional demeanor to ensure a positive customer experience.

• Provided excellent customer service to ensure satisfaction.
• Developed organizational filing systems for confidential customer records and reports.
• Trained staff members to perform work activities and use computer applications.

- Process and maintain accurate and up-to-date records.

- Perform administrative tasks, such as filing, photocopying, and sending emails.

- Handle phone calls and transfer them as necessary.

- Conduct inventory and restock supplies.

- Work efficiently in a multitasking environment, prioritizing tasks and meeting deadlines.

- Maintain a organized and secure work environment.

- Collaborate with other team members to achieve goals and objectives.

Managed customer accounts, resolving billing inquiries and disputes.

- Analyzed billing and payment data to identify trends and areas for improvement.

- Collaborated with teams to ensure an exceptional customer experience.

- Consistently met or exceeded billing, collections and customer retention inquiries and disputes.