Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Steffen Moore

Detroit,MI

Summary

Focused individual offering 10+ years of experience in safety-minded roles. Hardworking and diligent with a passion for risk management. Adept in supervising, training and developing Security and Loss Prevention professionals. Proficient in training and mentoring security and loss prevention employees to maintain high standards of security down to the last team member. Well-versed in patrolling grounds, monitoring feeds, alarm response, conducting screenings, and much more.

Overview

13
13
years of professional experience

Work History

Armed Messenger/Crew Trainer

Brinks Security
10.2019 - Current
  • Tracked messengers progress, frequently checking in with struggling messengers and identifying root causes of problems.
  • Emphasized safe working conditions and practices.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Escalated issues to supervisor for immediate remediation.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Lead Loss Prevention Associate

Forman Mills
03.2019 - 10.2019
  • Consulted with store managers on bases to perform loss investigations.
  • Checked CCTV for evidence of shoplifting.
  • Wrote reports outlining activities and results.
  • Wrote reports for internal and external crime, burglary or theft.
  • Controlled reduction of loss inventory by protecting company assets.
  • Kept patrons and employees safe and from criminal activity.
  • Patrolled store departments to check for suspicious activities.

Chief Operations Officer

Proof Technologies Corp
01.2018 - 02.2019
  • Deliver strategic and practical advice for security operations at client locations.
  • Made decisions with a broad and positive impact on security management operations.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Supported business growth through strategic planning and process development.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Monitored property and investigated any areas of suspicion.
  • Recorded incident reports with detailed accounts of occurrences.
  • Developed improved training methods with a focus on public safety and officer awareness.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
  • Ensured the proper implementation of regulations, terms and conditions as well as policies and procedures.
  • Oversaw a team of up to 40+ security officers and managed administrative duties, including scheduling and performance evaluations.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.

Private Investigator

Proof Technologies Corp
01.2018 - 02.2019
  • Conducted surveillance for up to 8 hours at a time.
  • Noted and followed up on any unusual behavior.
  • Performed undercover work, when necessary.
  • Collected, verified and compiled facts to initiate valid case files. 
  • Maintained accurate and detailed logs of all events that occurred during each case.

Loss Prevention Associate

Von Maur
03.2017 - 10.2017
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Testified at judicial hearings and trials involving criminal acts committed against the company.
  • Processed both internal and external case sheets.
  • Monitored the department's contribution to total store shortage reduction and prevention programs.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.

Armed Security Officer

Tenable Protective Services
03.2016 - 12.2016
  • Secured all doors in the office and main building after hours.
  • Denied entrance to the building to unauthorized persons.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Monitored and reported suspicious activities to local authorities.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.

Armed Security Officer

Madison Security Group
01.2016 - 01.2017
  • Denied entrance to the building to unauthorized persons.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Secured all doors in the office and main building after hours.

Asset Protection Specialist

The Home Depot
06.2014 - 03.2017
  • The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store.
  • The AP Specialist will utilize several tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, and driving a "shrink elimination" culture in the store.
  • They must demonstrate integrity at all times, respond to AP and Operational concerns of all associates and remain focused on store specific business objectives while supporting key AP and Operational responsibilities.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Investigated all security and safety violations.

Lead Loss Protection Specialist

Sears/Kmart
11.2013 - 06.2014
  • Responsible for providing excellent customer service, protecting company assets through activities in safety, inventory recovery, and internal and external theft.
  • Loss Prevention associates assist with reduction of loss of inventory, time, and assets, monitors surveillance equipment, and apprehends shoplifting suspects.
  • Oversaw received and outbound shipments through inventories, audits and ensured compliance with shipment procedures. 
  • Maintained accurate and detailed logs of all events that occurred during each shift.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Detected and apprehended any unauthorized personnel.

Flex Security Officer/Shift Manager (ARMED)

U.S. Security Associates/Advance Security
03.2011 - 06.2014
  • Foot patrol of interior and exterior areas of assigned locations
  • Report suspicious activities and persons
  • Write detailed narrative reports, maintain daily activity reports
  • Respond to emergency situations requiring security assistance
  • Access control through an admittance process
  • Screen visitors and client employees in an efficient manner in order to expedite or bar their admittance to the site or facility
  • Check for unsafe conditions, hazards, unlocked doors, and security violations.
  • Oversaw a team of up to 4 security officers and managed administrative duties, including scheduling and performance evaluations.

Education

High School Diploma -

Martin Luther King Jr. HS
Detroit, MI
2007

Associate of Arts - Business Management And Administration

Oakland Community College
Royal Oak, MI

Skills

  • Theft prevention training
  • MS Office proficiency
  • Stationary surveillance
  • Investigation documentation
  • Arrest procedures
  • Superior customer service
  • Problem analysis and resolution
  • Loss prevention expertise
  • CCTV monitoring
  • Emergency response
  • Incident reports
  • Schedule management
  • Client Relations

Accomplishments

  • Top 5 in Midwest Region in Apprehensions 2014-2016 (Home Depot) 
  • Earned “Asset Protection Specialist of the Year” Award in 2014. (Home Depot)

Timeline

Armed Messenger/Crew Trainer

Brinks Security
10.2019 - Current

Lead Loss Prevention Associate

Forman Mills
03.2019 - 10.2019

Chief Operations Officer

Proof Technologies Corp
01.2018 - 02.2019

Private Investigator

Proof Technologies Corp
01.2018 - 02.2019

Loss Prevention Associate

Von Maur
03.2017 - 10.2017

Armed Security Officer

Tenable Protective Services
03.2016 - 12.2016

Armed Security Officer

Madison Security Group
01.2016 - 01.2017

Asset Protection Specialist

The Home Depot
06.2014 - 03.2017

Lead Loss Protection Specialist

Sears/Kmart
11.2013 - 06.2014

Flex Security Officer/Shift Manager (ARMED)

U.S. Security Associates/Advance Security
03.2011 - 06.2014

High School Diploma -

Martin Luther King Jr. HS

Associate of Arts - Business Management And Administration

Oakland Community College

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