STEFFION ANDERSON
HOUSEKEEPING ATTENDANT
Buffalo,NY
Summary
Results-driven excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Energetic Housekeeping Room Attendant WITH hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills. Proficient in cleaning equipment operations. Committed to finishing tasks on time while exceeding expectations. Hardworking bringing 20 years of experience handling all types of customer, service cleaning. Dedicated to creating comfortable, clean environment. Attentive individual with superior leadership, Reliable and dedicated with physical stamina to stand for long periods of time.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeping Attendant
Erie County Medical Center Corporation, ECMCC
BUFFALO , NY
2021.09 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
CUSTOMER SERVICE
STEVE'S MEAT MARKET
BUFALO , NY
2005.02 - 2022.05
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Resolved concerns with products or services to help with retention and drive sales.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
SECURITY
Argenbright Security
BUFFALO , NY
2020.03 - 2022.04
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Customer Service Representative
ALL PRO PARKING
BUFFALO , NY
2003.03 - 2004.04
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
South Park High School
Buffalo, NY 1994.09 - 1998.05
Skills
EXCEPTIONAL COMMUNICTION SKILLS
undefinedTimeline
Housekeeping Attendant
Erie County Medical Center Corporation, ECMCC
2021.09 - Current
SECURITY
Argenbright Security
2020.03 - 2022.04
CUSTOMER SERVICE
STEVE'S MEAT MARKET
2005.02 - 2022.05
Customer Service Representative
ALL PRO PARKING
2003.03 - 2004.04
High School Diploma -
South Park High School
1994.09 - 1998.05
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