Christian Fountain
Pensacola,Florida
Summary
Retail Sales Associate with more than 6 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Housekeeping Attendant
Brett-Robinson
Orange Beach , AL
01.2023 - 11.2023
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Swept and damp-mopped private stairways and hallways.
- Completed daily checklists accurately documenting completion of tasks assigned.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Inspected guest rooms after cleaning to ensure all items were in proper working condition.
- Stocked linen closets with fresh linens and removed soiled linens for laundering.
- Responded promptly to special requests from guests or management staff.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Communicated with maintenance team on damages to repair.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
Front End-Cashier,Center Store-stock
Winn-Dixie
Pensacola , FL
05.2013 - 10.2017
- Answered questions regarding the store and its merchandise
- Greeted customers and ascertained customers' needs
- Helped customers with questions, problems and complaints in person and via telephone
- Stocked shelves and supplies and organized displays
- Organized racks and shelves to maintain the visual appeal of the store
- Verified that all customers received receipts for purchases
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Verified that all customers received receipts for their purchases.
Customer Service Agent
West Corporation
Pensacola , FL
03.2012 - 10.2015
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Helped clients navigate online systems within established frameworks to obtain services.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
Cashier
Family Dollar
Pensacola , FL
06.2010 - 03.2012
- Greeted customers promptly
- Directed customers to store locations
- Received customer payments
- Totaled bills and calculated taxes
- Assisted customers in selecting items based on needs
- Processed customer returns
- Collected and stored coupons
- Assisted on sales floor as needed to maintain service standards
- Trained new cashiers on procedures, customer service and sales techniques
- Answered questions regarding the store and its merchandise
- Stocked shelves and supplies and organized displays
- Organized racks and shelves to maintain the visual appeal of the store
- Verified that all customers received receipts for purchases.
Education
Culinary Arts
Pine Forest High School
Pensacola, FL07.2010
High School Diploma -
Pine Forest High
01.2010
Associate of Applied Science - Nursing
Pensacola State College
Pensacola, FLSkills
- Exceptional customer service
- Cash register operations
- Opening and closing procedures
- Adapt to diverse groups
- Able to persuade others effectively
- Active listening skills
- Quick learner
- Retail sales
- Computer literate
- Stocking
- Skilled problem solver
- Motivated team player
- Excellent work ethic
- Positive and friendly
- Cash handling and management
- Excellent communication skills
- Friendly demeanor
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Housekeeping Attendant
Brett-Robinson
01.2023 - 11.2023
Front End-Cashier,Center Store-stock
Winn-Dixie
05.2013 - 10.2017
Customer Service Agent
West Corporation
03.2012 - 10.2015
Cashier
Family Dollar
06.2010 - 03.2012
Culinary Arts
Pine Forest High School
High School Diploma -
Pine Forest High
Associate of Applied Science - Nursing
Pensacola State College
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