Steffy Orphee
Rockland,MA
Summary
Dedicated customer service professional with a strong focus on meeting and exceeding customer expectations. Committed to delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests, and emails. Problem-solving, multitasking, and research abilities enable effective addressing of customer needs. Background in field roles involving high-volume customer demands. Adept at providing exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Intouch CX (Rentokil)
10.2023 - Current
- Answer customer inquiries over the phone and via email.
- Resolve customer complaints promptly and professionally.
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
- Escalate unresolved issues requiring further investigation or specialized expertise.
- Participate in team meetings to discuss strategies for improving customer satisfaction levels.
- Adhere strictly to confidentiality guidelines when dealing with sensitive customer information.
Executive Concierge
Bozzuto Management Company
11.2021 - 02.2023
- Solving problems and providing timely assistance to Residents and prospects with care
- Building loyalty by ensuring a consistently positive experience
- Organizing front desk, packages, shift logs, and managing Reservations for resident amenity spaces/freight elevators
- Leading by example & responsible for training all new concierges and making concierge monthly Schedule/monthly Team Meetings
- Creating sanctuary for all Residents
- Forming bonds and trust with Residents to enhance living experience and generate positive reviews.
Resident Concierge
Bozzuto Management Company
10.2018 - 11.2021
- Solving problems and providing timely assistance to Residents and prospects with care
- Building loyalty by ensuring a consistently positive experience
- Organizing front desk, packages, shift logs, and managing Reservations for resident amenity spaces/freight elevators
- Leading by example & responsible for training all new concierges
- Creating sanctuary for all Residents
- Forming bonds and trust with Residents to enhance living experience and generate positive reviews.
Customer Care Representative
Aerotek Staffing Group
01.2015 - 08.2018
- Answered high volume inbound calls from members
- Updated member information in the system
- Managed insurance verification concerns, and mailed out insurance cards and applications
- Managed customer complaints and general inquiries.
Customer Service Representative
Aerotek Staffing Group
11.2017 - 01.2018
- Received approximately 60-80 inbound calls a day in a high volume medical call center setting for several hospitals in the Longwood area: Dana Farber, Brigham & Women's Joslin Diabetes Center, and Mass General Hospital
- Routed callers to doctors' offices and hospitals
- Paged doctors and providers
- Took messages from callers and relayed them to the corresponding recipients
- Answered general inquiries.
Receptionist/Security Guard
SecurAmerica
03.2017 - 10.2017
- Greeted incoming customers and provided immediate assistance
- Provided expert product service information
- Answered incoming phone calls
- Handled incoming packages
- Conducted building tours
- Updated daily log book.
Customer Service Representative
Codman Square Health Center
07.2016 - 03.2017
- Answered high volume inbound calls from members
- Outbound follow up calls
- Updated member information in the system
- Managed insurance verification
- Scheduled patient appointments/follow ups
- Confirmed patient referrals
- Managed customer complaints and general inquiries.
Member Services Representative
MassHealth
01.2015 - 07.2016
- Answered high volume inbound calls from members
- Updated member information in the system
- Managed insurance verification concerns, and mailed out insurance cards and applications
- Managed customer complaints and general inquiries.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH06-2026
Associate of Science - Business Administration
Bunker Hill Community College
Charlestown, MA06-2016
High School Diploma -
Medford High School
Medford MA01.2014
Skills
- Senior leadership support
- Email correspondence
- Customer Service
- Problem Resolution
- Documentation And Reporting
- Inbound Customer Service
- Data entry
Timeline
Customer Care Representative
Intouch CX (Rentokil)
10.2023 - Current
Executive Concierge
Bozzuto Management Company
11.2021 - 02.2023
Resident Concierge
Bozzuto Management Company
10.2018 - 11.2021
Customer Service Representative
Aerotek Staffing Group
11.2017 - 01.2018
Receptionist/Security Guard
SecurAmerica
03.2017 - 10.2017
Customer Service Representative
Codman Square Health Center
07.2016 - 03.2017
Customer Care Representative
Aerotek Staffing Group
01.2015 - 08.2018
Member Services Representative
MassHealth
01.2015 - 07.2016
Associate of Science - Business Administration
Bunker Hill Community College
High School Diploma -
Medford High School
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
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