Summary
Overview
Work History
Education
Skills
United States Marine Corp
References
Timeline
Generic

Stefon Jackson

Peoria,AZ

Summary

Safety-focused professional with outstanding work ethic and several days with zero accidents. Skilled in customer service and following dot requirements and good safety practices. Licensed for operation.

Overview

18
18
years of professional experience

Work History

Truck Driver

Heartland Express
Phoenix, AZ
02.2025 - Current
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
  • Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Provided customer service by responding to inquiries about services offered or directions to destination locations.
  • Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Managed personal driving time according to Hours of Service regulations.
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Performed regular inspections and completed vehicle repairs.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Obtained signatures needed to complete and process paperwork.
  • Followed regular schedule of pickups for individual customers and groups.
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Inspected truck for defects and safe operating condition before, during and after trips.

Electronics Dept Manager

Home and Garden
Red Wing, Minnesota
07.2014 - 11.2014
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Scheduled employee shifts according to peak hours at store level.
  • Organized product launches and displays to increase visibility of products in store.
  • Analyzed financial data to develop and implement cost-saving strategies for the electronics department.
  • Delegated work to staff, setting priorities and goals.
  • Implemented quality control measures to uphold company standards.
  • Implemented promotional campaigns to boost sales revenue in the electronics department.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Recruited, trained, mentored and evaluated staff performance on an ongoing basis.
  • Analyzed business performance data and forecasted business results for upper management.
  • Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.

Porter

Thomas Kia
Highland, IN
01.2013 - 01.2014
  • Assisted in unloading merchandise from delivery trucks.
  • Notified managers of repair needs or additions to building operating systems.
  • Performed basic maintenance and cleaning.
  • Secured buildings by locking rooms and main entrance doors and setting alarms.
  • Maintained a safe work environment by adhering to all safety protocols.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Organized storage areas to maximize efficiency and promote a neat appearance.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
  • Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
  • Walked property and grounds, picking up trash and debris to maintain curb appeal.

Security Guard

ISM SECURITY
Griffith, IN
01.2011 - 01.2012
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Patrolled crowds during events to preserve order and promote security.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Identified potential security risks and recommended corrective actions.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Identified suspicious activity to determine appropriate response.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored closed circuit television systems.

EMAPatrolman

Hammond Police Department
Hammond, IN
01.2007 - 01.2009
  • Managed household errands and other essential duties.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed routine maintenance and repair.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Updated and maintained databases with current information.
  • Operated a variety of machinery and tools safely and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Bachelors Degree - Gaming simulation and Programming

DeVry University
Tinley Park, IL
01.2009

High school -

Hammond high school
Hammond, IN
01.2004

Skills

  • Vehicle inspection
  • Safety compliance
  • Defensive driving
  • Cargo management
  • Route planning
  • Customer service
  • Time management
  • Problem solving
  • Communication skills
  • Record keeping
  • Safety regulations compliance
  • Professionalism
  • Reporting skills
  • Flexibility
  • Follow safety procedures
  • Reliability
  • Strong work ethic
  • Schedule management
  • Word processing
  • Logistics planning
  • Conflict resolution
  • Multitasking
  • Problem-solving aptitude
  • Attention to detail
  • GPS and route planning
  • Time management abilities
  • Active listening

United States Marine Corp

 US Department of Homeland Security

References

References available upon request.

Timeline

Truck Driver

Heartland Express
02.2025 - Current

Electronics Dept Manager

Home and Garden
07.2014 - 11.2014

Porter

Thomas Kia
01.2013 - 01.2014

Security Guard

ISM SECURITY
01.2011 - 01.2012

EMAPatrolman

Hammond Police Department
01.2007 - 01.2009

Bachelors Degree - Gaming simulation and Programming

DeVry University

High school -

Hammond high school

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