Stefany Gomez
Puerto Rico
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Professional hairstyling expert with strong background in delivering high-quality hair care and styling services. Skilled in cutting, coloring, and styling techniques, with focus on modern trends and customer satisfaction. Effective team collaborator, adaptable to changing needs, and driven to achieve outstanding results for clients.
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Salesperson
Aquakleen Products
Miramar
02.2025 - 09.2025
- Maintained accurate records of customer interactions and transactions.
- Generated new business opportunities through cold calling campaigns.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Educated customers about products and services offered by the company.
- Gathered data on competitors' pricing, products, and promotional activities.
- Developed and implemented strategies to meet sales quotas.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to develop effective sales plans.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Prepared and delivered appropriate presentations on products and services.
- Greeted and assisted customers to foster positive experiences.
- Recruited, hired and trained new hires to optimize profitability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Hairstylist
Hairdoctors Specialty Salon
10.2023 - 11.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Maintained clean and organized work station, complying with health and safety standards.
Administrative Assistant
Urban Signs
01.2022 - 01.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Cosmetology License -
Beauty Academy of South Florida
Homestead, FL 10.2023 - 10.2024
High School Diploma -
Ronald W. Reagan Doral Senior High School.
Doral, FLSkills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Customer consultation
- Advanced communication skills
- [State] licensed cosmetologist
- Relationship building and management
- Marketing
- Team collaboration
- Time management
- Sales strategy development
- Product description
- Sales presentations
- Beauty product demonstration
- Cross-selling products and services
- marketing
Languages
Spanish as first language
Advance English
Timeline
Salesperson
Aquakleen Products
02.2025 - 09.2025
Hairstylist
Hairdoctors Specialty Salon
10.2023 - 11.2024
Cosmetology License -
Beauty Academy of South Florida
10.2023 - 10.2024
Administrative Assistant
Urban Signs
01.2022 - 01.2024
High School Diploma -
Ronald W. Reagan Doral Senior High School.