Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steicy Uribe Ventura

Miami

Summary

Customer-focused professional with over 4 years of experience in customer service and client relations. Bilingual in English and Spanish, demonstrating strong communication and multitasking abilities in high-pressure environments. Proven track record of managing high call volumes while maintaining professionalism and delivering exceptional service. Aiming to leverage skills in a front desk service-oriented role delivering a professional and welcoming client experience.

Overview

7
7
years of professional experience

Work History

Sales Associate

BI Group
Miami
05.2025 - 11.2025
  • Presented pre-construction real estate projects with professionalism and strong communication
  • Built relationships with clients, providing detailed information and follow-up support
  • Managed outbound calls to prospective investors and homebuyers in a high volume environment
  • Maintained and updated client information using CRM systems

Sales Executive

SmartDirect
Santo Domingo
05.2022 - 06.2023
  • Consistently met and exceeded sales targets through effective communication
  • Provided clear and persuasive product explanations to potential clients
  • Maintained professionalism while handling objections and customer concerns
  • Conducted high-volume outbound calls for renewable energy sales

Customer Service Representative

Concentrix/Xfinity
Santo Domingo
03.2020 - 03.2022
  • Handled inbound calls, providing clear information and support to customers
  • Resolved customer concerns, enhancing overall customer satisfaction
  • Assisted customers with account-related issues in security department, ensuring prompt resolutions

QA Analyst Evaluator

Concentrix/Xfinity
Santo Domingo
04.2019 - 03.2020
  • Evaluated customer service calls for quality and compliance, identifying areas for improvement
  • Delivered actionable feedback to enhance communication and elevate customer experience
  • Monitored adherence to company standards and performance metrics, facilitating ongoing compliance.

Education

Associate of Arts - Business Administration

Miami Dade College
Miami, FL
05-2026

High School Diploma -

Colegio Cristiano Nuevo Liceo
Santo Domingo, Dominican Republic
05-2017

Skills

  • Customer Service & Client Relations
  • Multi-line Phone Handling & Call Management
  • Microsoft Office
  • Scheduling & Organization
  • CRM Systems
  • Bilingual: English & Spanish
  • Professional Communication
  • Multitasking in Fast-Paced Environments

Timeline

Sales Associate

BI Group
05.2025 - 11.2025

Sales Executive

SmartDirect
05.2022 - 06.2023

Customer Service Representative

Concentrix/Xfinity
03.2020 - 03.2022

QA Analyst Evaluator

Concentrix/Xfinity
04.2019 - 03.2020

Associate of Arts - Business Administration

Miami Dade College

High School Diploma -

Colegio Cristiano Nuevo Liceo
Steicy Uribe Ventura