STELFANY K. SELLERS
SANFORD,NC
Summary
Dynamic professional with a proven track record at Conduent, excelling in customer service and bookkeeping. Demonstrates exceptional relationship-building skills and effectively manages diverse administrative tasks, leading to significant operational efficiency improvements. Proficient in Microsoft Office and skilled in fostering positive communications between parents and teachers, while adept at addressing high-volume customer needs with on-trend recommendations. Strong capabilities in time management, creative problem-solving, and maintaining accurate records while organizing schedules.
Overview
20
20
years of professional experience
Work History
Full Time Hairstylist
Stelfany's Bundle Bar
Sanford, NC
09.2020 - Current
- Recommended products to clients based on their individual needs.
- Followed updated techniques to color and treat hair and produce consistent results.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Operated cash registers to receive payments from patrons.
Truck Delivery Driver
Amazon
Morrisville, NC
06.2023 - 08.2024
- Delivered rush merchandise on tight schedules to meet customer targets.
- Received daily delivery instructions and route assignments from dispatch.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Kept accurate logs of all deliveries and trips.
Server & Bartender
Coach's Neighborhood Bar & Grill
Bernard Johnson, NC
06.2023 - 11.2023
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Defined Benefits Analyst III
Conduent
Cary, NC
07.2018 - 09.2020
- Assist Staff members by telephone inquiries with Benefits inquiries
- Prepare Escalations for Staff members for a supervisor
- Record inquiries when Staff members call in using PASS
- Assist Staff members with transactions over the phone from the benefits website or carrier website
- Prepare research open inquires for staff members when there is an issue
- Assisting Admin with outbound calls and inquiries from employees
Defined Benefits Admin Associate
Conduent (former Xerox HR Solutions)
Cary, NC
01.2016 - 07.2018
- Assist Staff members by telephone inquiries with Benefits inquiries
- Prepare Escalations for Staff members for a supervisor
- Record inquiries when Staff members call in using PASS
- Assist Staff members with transactions over the phone from the benefits website or carrier website
- Prepare research open inquires for staff members when there is an issue
Accountant/Bookkeeper
BAD BOY TRUCKN
Cameron, NC
01.2013 - 05.2017
- Perform all duties and responsibilities with accounts payable
- Perform duties involved with bank statements
- Collection and maintenance of receipts, check stubs, mileage sheets
- Maintenance and sending payment vouchers to tax/IRS reporting
Health & Welfare Customer Care Assistant /Benefits Admin Associate
Xerox HR Solutions
Cary, NC
08.2015 - 12.2015
- Assist Staff members by telephone inquiries with Benefits inquiries
- Prepare Escalations for Staff members for a supervisor
- Record inquiries when Staff members call in using PASS
- Assist Staff members with transactions over the phone from the benefits website or carrier website
- Prepare research open inquires for staff members when there is an issue
Executive Director
Blandonia Child Development Center
Sanford, NC
11.2013 - 06.2015
- Overseeing All operations of child care center
- Processing payroll and all budgeting accounts
- Educating and training teachers to excel
- Interacting with parents and children on a daily basis
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Implemented quality metrics to track business needs and lead diverse projects.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
- Collaborated with external vendors to provide cost-effective solutions for services such as IT support or human resources management.
- Successfully improved employment turnover through creating incentive and training programs.
- Reviewed and approved annual operating and capital budgets for company.
- Informed board and committee about trends, issues and activities to facilitate policy-making.
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
- Set organization direction and developed strategies and tactics to fulfill mission.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
Lead NC PRE-K teacher
Blandonia Child Development Center
Sanford, NC
04.2013 - 11.2013
- Observing and teaching children 4 years old
- Using Creative Curriculum to foster classroom ideas and activities
- Creating parent/teacher/school relationships
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Implemented strategies for managing challenging behaviors among students.
- Monitored playground equipment to ensure it is safe for use.
- Adapted instructional techniques according to student learning styles and progress.
- Encouraged parent involvement by providing feedback on student achievement at conferences or meetings.
- Read stories to children and taught painting, drawing, and crafts.
- Assessed student progress through observation, documentation, and portfolio review.
- Collaborated with other teachers to plan and execute field trips and special events.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Created a positive, nurturing classroom environment that encourages children's exploration and curiosity.
- Managed classroom materials and resources effectively to maximize instructional time.
- Administered and documented results of student assessments.
Customer Service Care Assistant ACS TBO Outsourcing
Xerox HR Solutions, LLC
Cary, NC
09.2012 - 03.2013
- Assisting customers with telephone inquiries
- Recording inquiries and developing Escalations
- Assisting customer with Health and Welfare Benefits during Open Enrollment
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained detailed records of customer interactions and transactions for future reference.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed effective working relationships with team members across multiple departments.
Lead NC PRE-K teacher
Stop N Drop Academic Center
Sanford, NC
01.2011 - 06.2012
- Observing and teaching children 4 years old who lives in poverty
- Prepare children for Kindergarten
- Instruct educational games to enhance children's learning
- Develop parent/teacher relationships
- Give homework assignments to develop relationships with family and school
- Implemented strategies for managing challenging behaviors among students.
- Monitored playground equipment to ensure it is safe for use.
- Adapted instructional techniques according to student learning styles and progress.
- Managed classroom materials and resources effectively to maximize instructional time.
- Created a positive, nurturing classroom environment that encourages children's exploration and curiosity.
- Administered and documented results of student assessments.
- Promoted language acquisition through storytelling or interactive play activities.
- Provided guidance when needed to help children develop problem-solving skills.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Observed children to record development.
- Participated in workshops, trainings and conferences to improve educational skills.
Lead Teacher Tutor K-2
Fountain of Knowledge Educational Services
Sanford, NC
10.2010 - 05.2012
- Tutoring children from grades K-2
- Helping with hw assignments
- Preparing nutritional snacks to children
- Developing fun activities with children to foster outdoor play
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Engaged in collaborative planning sessions with colleagues in order to design effective curricula for various grade levels.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Developed and implemented strategies to improve student learning outcomes.
Lead Teacher
Angela's Angels Child Development Center
Sanford, NC
06.2009 - 02.2010
- Observing and teaching children 6 weeks -12 years old
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Used videos, lectures and moderated discussions to engage students during class.
- Organized activities to promote physical, mental and social development of each child.
- Implemented behavior management strategies to maintain classroom discipline.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
RECEPTIONIST/ASSISTANT
WSSU Lifelong Learning Department
01.2005 - 05.2006
- Answering phones
- Assisting students with inquiries
- Assisted with mail sorting and distribution.
- Handled confidential documents with discretion.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Handled confidential information with discretion and professionalism.
- Greeted customers and visitors in a professional manner.
- Maintained a neat, organized reception area.
- Handled diverse needs for clients in-person, by phone or through email.
- Organized filing system for easy retrieval of documents.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Provided assistance to other departments when needed.
Education
Bachelor of Science - Birth-Kindergarten Education
Winston-Salem State University
Winston-Salem, NC05-2009
Skills
- Customer Service
- Notary Public
- Managerial business functions
- Resource to peers
- Office management
- Administration
- Executive management
- Bookkeeping
- Typing 6- wpm
- Data entry (alpha & numeric)
- Microsoft office (word, excel, outlook, PowerPoint, publisher, Lync, access)
- CACFP food program
- Level 3 administrator credential
- Dept of social services subsidy
- Smart start
- NC PRE-K program
- Military assistance programs
- Internet proficient
- Health & welfare benefits
- Defined Benefits
- KLG TOOLS
- Citrix
- Participant Account Servicing System
- Relationship building and management
- Cosmetology
- Trend expert
- Client consultation
- Academic goals
- Time management
- Parent-teacher communication
- Complaint resolution
- Scheduling
- Creative problem solving
- Punctuality and reliability
- Strong teamwork
- Product and service solutions
- Multi-line telephone operations
- Call center operations
- Stress management
- Microsoft Excel
- Filing
- Team development
Profileleadership
Highly effective professional with years of practical experience. Successful in meeting and exceeding company quality standards, demonstrated ability to quickly and effectively solve problems, while working in a team environment as well as individually. Highly developed verbal communication skills, great written skills, demonstrated high standard of literacy and sound knowledge of administrative functions. Highly organized and able to multi-task effectively, hard working, flexible, detail-oriented, dependable, adept at all aspects of customer service, motivated, and ready to commit to the cause of the company.
Timeline
Truck Delivery Driver
Amazon
06.2023 - 08.2024
Server & Bartender
Coach's Neighborhood Bar & Grill
06.2023 - 11.2023
Full Time Hairstylist
Stelfany's Bundle Bar
09.2020 - Current
Defined Benefits Analyst III
Conduent
07.2018 - 09.2020
Defined Benefits Admin Associate
Conduent (former Xerox HR Solutions)
01.2016 - 07.2018
Health & Welfare Customer Care Assistant /Benefits Admin Associate
Xerox HR Solutions
08.2015 - 12.2015
Executive Director
Blandonia Child Development Center
11.2013 - 06.2015
Lead NC PRE-K teacher
Blandonia Child Development Center
04.2013 - 11.2013
Accountant/Bookkeeper
BAD BOY TRUCKN
01.2013 - 05.2017
Customer Service Care Assistant ACS TBO Outsourcing
Xerox HR Solutions, LLC
09.2012 - 03.2013
Lead NC PRE-K teacher
Stop N Drop Academic Center
01.2011 - 06.2012
Lead Teacher Tutor K-2
Fountain of Knowledge Educational Services
10.2010 - 05.2012
Lead Teacher
Angela's Angels Child Development Center
06.2009 - 02.2010
RECEPTIONIST/ASSISTANT
WSSU Lifelong Learning Department
01.2005 - 05.2006
Bachelor of Science - Birth-Kindergarten Education
Winston-Salem State University