STELLA ADEKANMBI
Grand Prairie,TX
Summary
Results-driven Customer Service Specialist with expertise in managing high-volume inquiries and delivering effective solutions. Ensures client satisfaction and regulatory compliance while maintaining accuracy and professionalism. Excels in prioritizing tasks within fast-paced environments, contributing to team success through effective resolution of escalated support issues.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Euracare Multi-Specialist Hospital
Lagos, Nigeria
05.2021 - 07.2023
- Provided front-line support in fast-paced environment, assisting clients with inquiries and coordinating services to enhance client experience.
- Interacted with diverse individuals to clarify inquiries and improve overall client satisfaction.
- Resolved client concerns promptly, demonstrating professionalism and empathy.
- Maintained accurate records and managed sensitive, confidential information to uphold data integrity and client trust.
Customer Service Representative
Diamond Bank Plc
Lagos, Nigeria
01.2011 - 12.2018
- Delivered exceptional customer service by handling account inquiries, transactions, and issue resolution
- Managed high-volume customer interactions while ensuring accuracy and efficiency. Built strong client relationships by providing personalized support and identifying customer needs
- Facilitated banking services including account maintenance, transfers, and financial guidance to enhance client experience
- Resolved customer complaints to enhance satisfaction and foster client retention
- Maintained strict compliance with banking regulations, policies, and confidentiality standards
Education
Bachelor's Degree - Management Accounting
LAUTECH
Ogbomosho, Nigeria12-2015
Skills
- Client relationship management
- High-volume call handling
- Financial support
- Conflict resolution
- Account management
- Regulatory compliance
- Time management
- Microsoft Office proficiency
- Data analysis
Additional Information
Strong understanding of banking operations and customer service standards, Ability to handle confidential financial information with integrity, Adaptable to new systems, policies, and performance metrics, Flexible schedule, including weekends and shifts
References
Available upon request
Timeline
Patient Service Representative
Euracare Multi-Specialist Hospital
05.2021 - 07.2023
Customer Service Representative
Diamond Bank Plc
01.2011 - 12.2018
Bachelor's Degree - Management Accounting
LAUTECH