Stella Che
Bowie,MD
Summary
Customer service Rep with strong dedication to helping customers resolve issues and cultivate a positive image of the company. Experienced with various customer service tools(Zendesk,intercom,salesforce),chatting and emailing platforms, and microsoft office tools. Proven ability to listen attentively,solve problems quickly and effectively, and create high-quality professional relationships with customers. Fully committed to following company policies and procedures and winning loyal customers
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Grace And Mercy Home Healthcare
08.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Administrative Assistant
Vinfen, Greater Boston
01.2010 - 07.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Residential Counselor
Vinfen, Greater Boston
01.2003 - 12.2009
- Enhanced residents'' quality of life by implementing individualized care plans and providing emotional support.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
Education
Bachelor of Arts - African Studies
University of Dschang
Dschang-CameroonSkills
- Complaint Resolution
- Zendesk
- Intercom
- Chatting and Emailing
- Microsoft office tools(words,excel,powerpoint,outlook,access,teams,skype for business )
- Data entry
- Time management
- Proactive
- Active Listener
- Consultative Sales
- Data Collection
- Appointment Scheduling
Accomplishments
2010 Vinfen ripple effect award recipient
Timeline
Customer Service Representative
Grace And Mercy Home Healthcare
08.2021 - Current
Administrative Assistant
Vinfen, Greater Boston
01.2010 - 07.2021
Residential Counselor
Vinfen, Greater Boston
01.2003 - 12.2009
Bachelor of Arts - African Studies
University of Dschang
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